RIM offers free apps to BlackBerry users

2011-10-17 11:12

Research In Motion (RIM) has offered its 70 million BlackBerry customers free apps to make up for last week’s messenger and internet outage, the company said today.

“The apps will be made available to customers over the coming weeks on BlackBerry App World and will continue to be available until December 31, 2011.”

The company said this was an expression of appreciation for customers’ patience during the recent service disruptions.

About 2 million BlackBerry users in South Africa went without messenger and internet services last Monday, part of Tuesday and on Wednesday after a core switch failure caused an almost worldwide outage.

“We truly appreciate and value our relationship with our customers,” the company said.

“We’ve worked hard to earn their trust over the past 12 years, and we’re committed to providing the high standard of reliability they expect, today and in the future.”

The apps would start becoming available on Wednesday.

The selection would include: SIMS 3 – Electronic Arts, Bejeweled – Electronic Arts, NOVA – Gameloft and Nobex Radio.

RIM’s enterprise customers would also be offered a month of free technical support.

Customers would be offered a complimentary one-month extension of their existing technical support contract, and customers who did not have a technical support contract would be offered a one-month trial of RIM’s BlackBerry technical support services.

“We are taking immediate and aggressive steps to help prevent something like this from happening again,” said Lazarus.

Local networks Vodacom, MTN and Cell C, although not responsible for the problem, offered customers “goodwill” amounts of free calls and SMSes to make up for the outage.

Apps, abbreviated from applications, are software that can run on a computer or phone and provide a function like giving directions or entertainment in the form of a game.

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