Refund after 2 years’ battle

2010-05-01 13:00

div {display:inline;}


Julius Mathule smiled all the way to the bank after Cell C paid out

a refund of R2?325 owed to him.

The disgruntled Cell C subscriber contacted ­Hotline after

exhausting all possible channels to have unauthorised debit order transactions


His two-year subscription lapsed two years ago but Cell C continued

to make deductions from his bank account.

Mathule said: “I entered into an agreement with Cell C but that

contract lapsed in December 2008.

“Cell C made the deductions beyond this date even though I had

notified them a month earlier that I would not be renewing the contract.”

Repeated contact with Cell C’s call-centre agents failed to end

Mathule’s misery.

Mathule said he recorded the names of all Cell C consultants he

spoke to and lodged a formal ­complaint with the service provider, to no


Hotline addressed the matter with Karin Fourie, communications

officer at Cell C.

After an investigation, Fourie said all payments Mathule had made

reflected on their system and Cell C promised a refund.

Fourie said they were also investigating why ­Mathule’s case went

on for so long without being ­resolved.

Mathule said: “This is the battle I fought for almost a year and I

am glad Hotline won it on my behalf.”


Join the conversation! encourages commentary submitted via MyNews24. Contributions of 200 words or more will be considered for publication.

We reserve editorial discretion to decide what will be published.
Read our comments policy for guidelines on contributions. publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
Comments have been closed for this article.

Inside News24

Traffic Alerts
There are new stories on the homepage. Click here to see them.


Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.

Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire network.


Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.

Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.