Relief for client as car dealership agrees to remove tracking unit

2011-02-05 13:54

A car dealership has agreed to remove a tracking device that was fitted on a car without the owner’s consent.

Hyundai Boksburg, however, refused to pay the refund directly to the customer, saying the car financier was the one paying for the service.

A relieved Shirley Phetla of Ekurhuleni accepted the outcome and expressed gratitude to Hotline for helping her.

“I was fighting with these people for the second time in a very short space of time. I trust that there won’t be any surprises in the future,” said Phetla.

“At least I know now where and how to complain should a similar situation prevail. I am really grateful to Hotline.”

She called Hotline following her battle with the South Korean carmaker that lasted almost a week over the cancellation of the unauthorised debit order.

Phetla had booked her new car, a Hyundai ix35 Gi 2.0l, in for repairs and when she went back to collect it, she discovered that a tracking device had been fitted without her instructing the dealer to do so.

She bought the Korean SUV in November but returned it two days later after detecting a mechanical failure. The engine was overheating, she said, and the dealership agreed to conduct the necessary repairs.

She was advised it would be ready for collection at the beginning of December but when she went to fetch it, she discovered that a security unit had been fitted.

Phetla instructed the car dealership to remove the unit but the company apparently did not. She then decided to show Hotline copies of the emails she sent to Hyundai; the dealership then agreed to remove the device two days later.

Craig Krummeck, senior sales consultant at Hyundai Boksburg, said the amount would be credited to Phetla’s financier, Motor Finance Corporation, because they financed the unit.

»?Consumers with similar problems should first lodge a complaint with the dealership in question. If the dealership fails to resolve the matter then complaints can be ­addressed to the Retail Motor Industry.

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