SA Social Security Agency suspends grant review process

2013-12-19 11:58

A review process where beneficiaries of social grants have to present themselves at particular contact points has been suspended across the country, says the SA Social Security Agency (Sassa).

“We are requesting all beneficiaries who received letters from Sassa asking them to review their social grants to ignore the notices,” said Sassa Western Cape spokesperson Shivani Wahab.

“No social grants will be cancelled.”

Wahab said there had been confusion between a previous re-registration project completed in October and the social grant review process.

The re-registration project aimed to provide each beneficiary with a debit card to collect monthly payments. However, the review process was to establish if people were still eligible for a social grant.

Wahab said that some beneficiaries subsequently received letters telling them they needed to come in for a review within 90 days – or that the grants would be suspended.

“This resulted in large numbers of beneficiaries accessing our offices and service points ... due to challenges with staff capacity, we were unable to assist everybody which, in turn, led to unacceptable service levels,” she said.

“Based on this, a decision was taken to suspend the social grant review process.”

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