Sanral working on incorrect e-toll billing after Zuma raises concerns

2014-02-05 16:57

Concerns voiced by President Jacob Zuma about incorrect billing for e-tolls in Gauteng are being addressed, the SA National Roads Agency Limited (Sanral) has said.

Sanral chief executive Nazir Alli said today the agency had responded to Zuma through the office of the presidency’s director general.

Zuma told the SABC in an interview that e-toll billing mistakes were unacceptable.

“You can’t then bill people wrongly. It is a matter that needs to be fixed, and be fixed very quickly because it undermines an efficient system.”

Alli said complaints about incorrect bills were taken very seriously and the agency was working to correct such problems, some of which had to do with inaccurate data on the national traffic information system.

He maintained that the problem was “not that widespread”, as the e-tolling system processed millions of transactions each day.

“Of course, we appreciate that however less pronounced it may be in relation to the volumes of traffic on the e-roads, both the president and the department of transport would be concerned about citizens not getting the kind of service they deserve.”

He said Sanral was working with its service provider the Electronic Toll Company (ETC) to resolve the problems.

ETC chief executive Jamie Surkont said his company had begun case studies on some of the e-tolling complaints highlighted in the media recently.

The findings thus far had “allowed us to consider changes to our customer management; and they have corroborated that the toll system is functioning as designed,” Surkont said.

Join the conversation! encourages commentary submitted via MyNews24. Contributions of 200 words or more will be considered for publication.

We reserve editorial discretion to decide what will be published.
Read our comments policy for guidelines on contributions. publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
Comments have been closed for this article.

Inside News24


5 top leg exercises for men

Here’s our selection of the five best leg exercises that you can do in the comfort of your own home.


You won't want to miss...

10 best dressed men of 2017
How to open a beer bottle without an opener
WATCH: Man films himself going down water slide upside down as things go very wrong…
WATCH: Conor McGregor: Notorious the trailer
Traffic Alerts
There are new stories on the homepage. Click here to see them.


Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.

Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire network.


Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.

Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.