Super Group’s blame trail hits brakes on 4X4

2010-04-03 10:56

TRANSPORT company Super Group has refused to accept an accident

report as proof of its liability for an accident that involves one of its

drivers and Sizwe Ngwenya.

As a result, Johannesburg motorist Ngwenya faces a shortfall of

R98?475 for repairs on his Nissan X Trail.

And the delay in resolving the dispute is hitting Ngwenya doubly,

because of the escalating storage costs for his car.

“There is no doubt about it, this company is applying delaying

­tactics. If the accident report cannot prove how the accident happened and who

is responsible for it, then nothing can.

“I cannot afford the repair costs and meanwhile I am getting deeper

into debt. The storage costs are escalating and this is such a frustrating


“I can only hope that Hotline is able to assist,” said


In December last year, Ngwenya was travelling in his Nissan X-Trail

on the highway between Vickers and Ruven roads in City Deep when the driver of a

truck belonging to ­Super Group bumped the right rear back wheel of his


Ngwenya’s car swerved in the ­opposite direction and the truck then

hit it on the right, and knocked the car onto an island, also hitting another

car that was coming from behind.

Ngwenya said that parts of the bumper, the differential and the

driver’s door were damaged in the accident. Metro police at the scene said that

the Super Group driver was responsible for the accident and all parties

submitted statements.

The drivers exchanged contact details and a senior manager at

­Super Group promised to look into the matter.

Ngwenya was advised to submit the relevant documents, which

included the accident report, and the senior manager promised that he would be

reimbursed but failed to disclose how much the company would pay.

“Suddenly the company denied responsibility. Repairs have been

completed but unfortunately I cannot afford the costs.

“The repair centre has threatened to charge me in respect of

storage costs. This is a frustrating situation for me and I also cannot afford a

lawyer,” said Ngwenya.

The repairs were completed last month and Ngwenya said Super Group

promised to pay for the ­damages but that did not happen.

A senior manager made empty promises to make payments throughout

February, but later referred all queries to a senior consultant in the company’s

financial services department, said Ngwenya.

The consultant claimed that their driver was not responsible for

the accident and told Ngwenya to stop bothering their office.

“My insurer seems to be failing me in this battle. Super Group

should just take responsibility and reimburse me,” said Ngwenya.

Hotline referred the complaint to Hendrick Barnard, chief operating

officer at Super Group, who agreed to investigate the claims.

Barnard admitted that Ngwenya was in contact with a senior manager

from his company and that the claim was referred to their claims


But Super Group said Ngwenya was advised of the company’s intention

to repudiate his claim until proof could be provided that their vehicle was

responsible for damages to his car.

He said the only information fowarded to their claims administrator

was a quotation from the repair centre amounting to R173 610.

He added that the claims administrator was not in a position to

determine the cause of the accident and had forwarded all information to the

appointed service provider dealing with unsubstantiated claims.

Barnard said that his office only received the accident report and

­letter authorising repairs on March 12 and according to the report it was not

possible to determine which party had been at fault.

Barnard said the matter has been referred to their legal services

and that Super Group could not ­entertain any form of payment until it has been

proven beyond reasonable doubt that their driver was responsible for the


“We are fully prepared to meet with any party in order to resolve

the issue. But there is no immediate solution,” said Barnard.

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