Teba is still giving us the run-around

2010-12-04 11:33

Teba Limited, a labour company servicing the mining industry by ­recruitment, continues to give a former mine worker the run-around.

Despite the promises made by a company representative to pay out funds owed to Lucas Segaole, his bank balance remains unchanged.

Segaole of North West decided to engage Hotline when it seemed clear to him that he was fighting a losing battle for the release of his benefits.

Hotline intervened and the representative from Teba Limited promised to transfer the money last week. The transfer has not happened.

A distraught Segaole said he was spending sleepless nights agonising over when the payment would be made.

“It is a frustrating ­experience. I cannot recall the number of times I have contacted those people to check on the status of my claim,” he said.

“They always instruct me to fax through documents, but fail to make the promised deposit.

“I don’t know how much longer I must wait for the payment to be made.”

Segaole worked for a platinum mine in North West for 20 years. He made contributions to the Impala Provident Fund, which he later learnt was administered by Teba Limited.

He tried to submit claims on his own, but the company failed to provide him with feedback.

Segaole then instructed his legal consultants to help him with his battle after he felt that the ­representative from Teba Limited had made an empty promise to pay out the funds.

The run-around over the payment has so far lasted for about five years. Segaole then decided to seek help from Hotline.

Three weeks ago, ­Hotline referred his ­complaint to the ­company’s representative, Wendy Klein. She promised to transfer the funds into the Segaole’s bank ­account on November 15, but that did not happen.

Last Monday, Klein claimed that Segaole’s banking details, according to their system, were incorrectly captured. This was after Hotline had provided her office with the same bank statement Segaole submitted to them.

She promised to make a deposit before the end of this week.

At the time of going to press, the funds had not been paid.

Klein had also failed to respond to Hotline’s emails.

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