Users say cellphone costs excessive

2010-02-12 12:23

THE majority of South Africans say cellphone costs are excessive,

the results of a survey released today by TNS Research Surveys show.

The survey found 56% of metro adults said cellphone companies had

not been charging a fair price for their services while 27% were satisfied with

current rates.

The remainder – around 13% – gave a “don’t know” response.

Younger people were more likely to agree that prices were fair than

were older people (33% for those under the age of 49 compared with just 19% for

those over 60) – as were those in the lower to middle income groups.

“The most critical are those in upper income groups,” the survey


The survey found there were also some differences by area, with

West Rand and Durban people showing the highest level of dissent at 67% and 64%


While 27% feared if cellphone companies cut their charges, service

would get worse, 47% disagreed – with 26% giving a “don’t know” response.

“Hence, about half the metro population do not expect service

levels to drop – a clear indication that many people do see cellphone costs as


People in Soweto and Bloemfontein were the most anxious about

poorer service (45% and 50% respectively).

The wealthier were the least likely to expect a drop in service

levels if costs drop where 55% expect no such drop.

In terms of area, people on the East and West Rand, Pretoria and

Durban were the least likely to expect such a drop.

“Given the considerable mentions made in the media about cellphone

costs and the interconnection fee, it is to be expected that many people will

feel that costs have been too high,” TNS Research Surveys said.

“What is perhaps surprising is that as many as 27% feel that costs

are fair, showing how much a part of people’s lives cellphones have


However, it was the wealthier parts of society who were the most

critical – and who expected the most in terms of continued service levels.


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