Velvet Sky flights cancelled

2012-02-23 14:58

A business dispute caused all Velvet Sky flights to be cancelled, the low-cost airline said.

“We had to cancel all our flights today,” Velvet Sky spokesperson Gary Webb said.

“We are in a dispute with a service provider. We are in the process of changing service providers so we started that process today, but it was not concluded in time to operate.”

The broad-based black economic empowerment company is based in Durban and flies between that city, Johannesburg and Cape Town.

Earlier today, the airline apologised and said flights were only delayed, not cancelled.

Velvet Sky said the delays, which started yesterday, were caused by circumstances beyond its control.

“Velvet Sky management, however, continues to work very hard in ensuring that there is minimal disruption in our operation.”

Airports Company SA (Acsa) confirmed the delays.

Acsa spokesperson Solomon Makgale said yesterday’s delays were primarily out of Cape Town. The delays today were from Johannesburg, Durban and Cape Town.

Webb said passengers would be reimbursed on merit. Some people would receive refunds and others flights to their destination on other airlines.

“We are going to have a bit of a backlog because of today, but we should be okay.”

He advised customers to check their flights on the Velvet Sky website or phone the call centre. The airline would also contact passengers via SMS.

“We are doing our best to keep all our passengers accommodated,” Webb said.

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