Without action, protector’s office is ‘gate to nowhere’

2011-07-22 06:58

Diagnosing problems and issuing reports is not where it should end, Public Protector Thuli Madonsela has said.

Addressing government and civil society representatives as part of her nationwide roadshow at the Ekurhuleni Metropolitan Council Chambers yesterday Madonsela said: “Without the implementation of remedial action her office would be a gate to nowhere. It should not be over until the remedial action is fully implemented.”

Madonsela said implementing remedial action emanating from her investigations was a key ingredient for administrative justice and accountability to be possible.

During her interactions with Gauteng stakeholders, she fielded questions on various issues raised by members of the public which included poor service delivery by government and her office’s turnaround times and its visibility and accessibility.

Madonsela said certain matters took long to be resolved because some organs of state were uncooperative during investigations.

Madonsela appealed to state organs to be cooperative during investigations, emphasising that it was required by section 181(3) of the constitution to support her office.

She indicated that resources remained an impediment to her office’s drive to be accessible to all persons and communities.

The Public Protector said her office was also tasked with bringing the service-delivery complainants as close as possible to where they would have been had the state acted right the first time.

“This would also include fixing the system to ensure that there are no recurrences,” she said.

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