10111: Move to improve police response times

2013-03-07 00:00

THE response time on calls made to 10111 in the province should improve soon, Police Minister Nathi Mthethwa said.

This after KwaZulu-Natal was included in a project to improve the response times of police to complaints lodged with their call centres.

Mthethwa announced that KZN was one of the four provinces to roll out a project called Global Emergency Mobile Communications (GEMC3), which was implemented as a pilot in Gauteng in April 2012.

It ensures that all police stations are not only linked to 10111 call centres, but that complaints are transmitted to the police vehicle situated nearest to where the complaint emanates from for quick response.

Responding to a parliamentary question from ANC MP Amos Matila, Mthethwa said the pilot project was a success and was being reviewed to give impetus to the roll-out to all provinces.

“This will take into consideration the uniqueness of the various terrains and call centres nationally to develop uniform standards to further improve on response times,” he added.

He said the project has already been rolled out in the Mangaung call centre, Free State, and in Mthatha and Port Elizabeth in the Eastern Cape.

Eastern Cape police spokesperson Lieutenant-Colonel Mzukisi Fatyela said the project was already resulting in improvements in police response times, adding that it made it mandatory for officers on duty to report to the 10111 call centre in the GPS-fitted police vehicle they were travelling in.

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