Airline admits it handled delayed flight and refund poorly

2015-01-21 00:00

DURBAN businessperson and writer ­Myan Subrayan was unimpressed when a delayed Safair flight from Port ­Elizabeth to Johannesburg led to him missing an ­important function where he was the main speaker.

Frustrated, Subrayan said he decided not to take the later flight that the airline had arranged and staff at the ticket desk advised that he could request a ticket refund via e-mail. Subrayan immediately e-mailed the airline’s customer care ­department, highlighting his dissatisfaction at the poor service.

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