As a nation we are notorious for providing bad service. Hell, it’s almost a source of pride for some people. We had a burst pipe in our yard, very unpleasant business I tell you. I’ve always wanted a swimming pool, but not one made of sewage, thank you very much. That was two weeks ago. It emerged that the workers only went to our neighbours’ house to fix the problem because the water coming from their yard was spilling on to the street. When the work was done, they packed up and took off.