Beating apathy

2008-04-07 00:00

Over the last three weeks, I have been evaluating the whole question of product quality and customer service, to outline important considerations that need taking into account in difficult operating conditions.

It’s as if we believe there is no alternative but to accept poor service and poor quality. publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

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