Business really delivers

2010-07-07 00:00

PIETERMARITZBURG residents have a new home delivery service from which they can order an array of meals, ranging from Spur and John Dory’s to Mochachos and Skippers.

The newly established business is “Hungr-e”, owned by Pietermaritzburg franchisee Graham Rodwell of Pelham.

It is understood that the venture is one of only two such businesses in the city.

Rodwell told The Witness that Hungr-e is unique because it operates on a state-of-the-art IT system linked to their website,

He estimates that the average time taken to complete an order is less than 40 minutes.

“What this system does is it cuts down the time taken to complete an order.

“Instead of the drivers coming back to the office to collect the paperwork for each order, we have an SMS system linked to the operating system,” Rodwell said.

The relevant information is forwarded to the driver while he is on the road, and an SMS is sent to the customers with their order details and an estimated time of arrival for the food.

“Also linked to the operating system is an automated e-mail invoice, which is sent out for each order.

“If the restaurant that the customer has chosen is busy and is going to have a delay in getting food to them, another SMS is sent out explaining this.”

He says Hungr-e has already signed up more than 11 local restaurants.

Rodwell was initially employed in the Morningside branch in Durban.

He soon seized the opportunity to establish his own franchise in Pietermaritzburg.

He says his typical clientele consists of office employees and families.

Average delivery fees range from R17 to R25, depending on the suburb concerned — excluding the tip given to the driver.


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