Business seminar: consumer rights

2011-01-10 00:00

IF you run a repair business of any kind, did you know that under the new Consumer Protection Act, all new or reconditioned parts installed during repairs or maintenance work, as well as the labour involved, will automatically be warranted for three months after installation?

As a supplier, you may not require a consumer to waive any rights, so the use of “voetstoets” clauses will not be permitted in business contracts covered by the Act.

A host of implications will affect virtually every business transaction, securing consumer rights on an unprecedented scale.

“Business will have to get its house in order and quickly, to avoid prosecution after April 1,” says advocate Neville Melville, who will present a two-hour seminar for Witness readers on Thursday at the Golden Horse Casino.

“The challenge that the suppliers of goods or services will face is that it is not just a matter of simple compliance. Whilst many organisations may have the in-house skills to interpret the Act in the context of their business, they will find it difficult to implement, as it is cross-cutting and will require behaviour changes across the organisation,” says Melville.

“Effective risk management will require, firstly, that everyone across the organisation is attuned to how he or she could place the organisation at risk and, secondly, that a sustainable change to functional behaviour is instituted,” he says.

Readers can visit Melville’s website at to see whether their business conforms to the Act before attending the seminar presented by the author of The Consumer Protection Act Made Easy.

Delegates at the seminar will receive a free copy of Melville’s book when entering a new subscription to The Witness for six months or longer, for their work place. So bring your credit card along.

Admission to the seminar, which starts at 9.30 am, is R100 a person. To book phone Yerusha on 033 355 1110. Payment by EFT is required to confirm the booking.

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