City call centre shows signs of improvement

2013-07-22 00:00

THE Msunduzi call centre appears to be functioning much better than it has in the past. Perhaps not as fast as we would like it, but there is a vast improvement.

Take Dennis Rajah’s complaint, which also shows how important it is to log a complaint with the call centre and to get a reference number.

Rajah arrived home from work last week to find water gushing out from his meter. He phoned the call centre and got a reference number, but grew concerned when there was no response.

He called Witness Warriors, who were able to trace the complaint through its reference number. We discovered that the call had been logged but because of a shortage of staff there is a priority listing of how complaints are dealt with. Major pipe bursts get first priority before household complaints.

Plumbers were dispatched to Rajah’s house on Friday morning and the problem was resolved.

Perhaps with council’s austerity measures announced at a recent executive committee meeting, money will be saved so that more staff can be employed to respond more rapidly to water leaks and electricity outages.

Another happy resident is city lawyer Farouk Jasat, who months ago complained about a blocked and unsightly drain right outside the city’s magistrate’s court.

He sent off another letter last week and received a response from the municipal manager’s office informing him that his complaint had been forwarded to the relevant department.

He was also given the name of the person to whom the complaint had been forwarded.

Jasat was pleasantly surprised a day later when he walked down Otto Street to find that the blocked drain had been cleared.

Getting it wrong

MORE than a month after an electricity sub-station exploded in Alexandra Park, on June 2 , the A.B. Jackson Hockey Centre is still without power. To add insult to injury, the centre received an electricity account, stating that the meter had been read on June 20.

Kathy Pascoe from the Hockey Centre said she would love to know where they got the meter reading from, since the meter box had been blown up. All her attempts to call the meter reading office have drawn a blank since. She says the phone just rings unanswered.

According to Pascoe, a site visit was conducted on June 25 that included an electrical engineer and the hockey committee were presented with an estimated time line of how long it would take for the sub-station to be replaced — she was horrified to learn that the expected date of completion would be September 3.

Since Alexandra Park falls under the community services department, Witness Warriors wrote to the deputy municipal manager of the section, Nomonde Gwabeni.

She forwarded an e-mail in which she asked one of her managers to ensure that the matter receives the attention it requires. We will follow up next week to see if a speedier resolution to this problem has been found.

Illegal truck stop

THE problem with the illegal truck stop in New England Road persists.

Witness Warriors took up the issue with the municipality and the deputy municipal manager for community services, Nomonde Gwabeni, gave her assurance that they will be acting on the problem.

She asked for any further complaints in this regard to be sent to her. So please send in photographs of the trucks parked illegally and e-mail your complaints to Witness Warriors.

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