Clarendon, Prestbury and Chase Valley run dry for a day

2011-06-21 00:00

CLARENDON, Prestbury and parts of Chase Valley were without water throughout Sunday as a result of a burst water main at one of the Msunduzi Municipality reservoirs.

Water was restored only in the early hours of yesterday morning.

On Sunday The Witness was inundated with complaints from residents.

While the municipality has a call centre, residents were angered by the fact that they could not get through to find out what was happening or when the water would be restored.

The residents said their taps went dry at about 9 am.

Municipal spokesperson Brian Zuma said this was as a result of a burst water main at one of its major reservoirs in Morcom Road, and that the municipality became aware of the problem at about 11 am on Sunday.

The water was restored at about 2.30 am yesterday.

“After receiving the complaint we had to investigate where the problem was,” said Zuma.

“And we discovered that the burst had happened in a valley, with dense bush. We had to try and cut the bush and create an access road to enable our technicians to sort out the problem.

“This was a big challenge and was dangerous as it got dark without lighting.

“We hope to return to the original feed by tomorrow when the repairs have been completed,” he added.

Commenting on what residents call an inefficient call centre, Zuma said, “I have indicated before that when volumes of calls are made to the call centre, the facility is unable to deal with those volumes.”

However, he said, this would be a thing of the past as “we will be opening a new call centre from July 1, which will have the capacity to deal with volumes of calls that come through in the event of an electricity outage or water cuts as a result of bursts.”

burst water mains:

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