The evolution of the Internet has advanced both business and society. Internet technology has seen spectacular advances such as search engines, customer-friendly portals, electronic commerce and mobile commerce bring a new dimensions to commerce and service delivery. If projects were managed accordingly, there would be efficient access to public services too. The challenge that these development plans raises is not so much to bring technology to KZN citizens, but to connect them. For e-government to take off there must be compelling content and services that meet the primary needs of citizens.