Good use made of presidential hot-line

2014-02-04 00:00

CAPE TOWN — South Africans mostly complain about land, housing and corruption to the newly installed presidential complaint call centre.

Minister in the presidency Collins Chabane said yesterday the complaints about land include issues such as illegal occupancy of private land and disputes between communities over the occupancy of land and land rights.

Complaints about housing specifically refer to the inferior condition of houses and the illegal occupancy of houses. Several complaints have also been lodged with the call centre about corruption and fraud, he added.

“The team manning the complaint lines process the complaints as soon as possible and then refer it to the various departments which are responsible, to solve it.”

In total 180 000 complaints have been received between 2009 and 2013. More than 46 000 have already been referred to the various departments. The departments which fared the best in solving complaints received between 2009 and 2013 include:

• the Department of Rural Development, which has shown an improvement from 56% to 83%;

• a 47% to 80% improvement by the Police;

• improvement 41% to 96% by Correctional Services; and

• the Department of Public Enterprises, which improved from 65% to 99%.

“The departments, which have received the most complaints recently, include home affairs, labour, justice, social development and human settlements.”

Chabane added that the prov­inces which still struggle to solve complaints, are KwaZulu-Natal, the North West, the Eastern Cape and Gauteng.

Provinces which currently have the least complaints against them are the Free State, Limpopo, the Northern Cape and Western Cape.

“President Jacob Zuma has personally requested the premiers of struggling provinces to solve the problems as soon as possible.”

Chabane has encouraged South Africans to lodge their complaints.

This can be done by calling 0 17737, sending a fax to 0 096 681 0987, or e-mailing

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