Hospital responds to neglect claims

2011-08-30 00:00

THE Port Shepstone Regional Hospital has responded to the article “Little help for ill woman: cancer diagnosed, no treatment” in The Witness yesterday.

Hospital spokesperson Phumza Morai said that when Teresa Pastor lodged her complaint regarding the “shoddy treatment” of her mother, reasonable care was taken to ensure her concerns were addressed.

She said the hospital sympathises with Pastor and that it understands the frustration of her mother, Louise Brazier. However, she said, “it does not help to accuse others and spread unfounded stories”.

Brazier (78) was diagnosed with borderline cancer of the colon in June. In yesterday’s article Pastor said her mother is yet to receive treatment for her condition.

In response to Pastor’s claim that her letter of complaint had not been attended to since May 2011, Morai said, “The copy of her letter is kept in the public relations office for record and tracking purposes, but not necessarily meaning that it has not been dealt with as she claims.”

She said most of Pastor’s complaints were resolved immediately, while answers to the other complaints depended on clinical procedures to be done on her mother.

“I can openly state that in her complaint letter she never mentioned anything about her blood results and X-rays being lost and being given wrong treatment for her heart condition.

“Instead, she elaborated on the fact that it took long for certain clinical procedures to be done and gave a breakdown of how long it took them to cover all clinical procedures in a day,” Morai said.

Pastor was informed personally and by phone that it is clinically appropriate for investigations to be done before any treatment is started.

“Clinicians together with the medical manager retain the overall clinical responsibility for the hospital clinical services, so they verified her appointments, checked her treatment and advised on the importance of bringing her mother for her following appointments.

“If it is clinically appropriate for one’s condition to be actively investigated and monitored through clinical intervention or diagnostic procedures, the process will stop as the waiting time ends if no treatment is necessary or when your treatment begins.”

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