Improvements promised at PMB licensing office

2008-04-29 00:00

Changes to make the Mkondeni licensing department more user- friendly are under way, according to the Transport Department.

The assurance follows bitter complaints about the office’s short working hours, inefficiency and lack of signs indicating where to queue for different applications.

“This is about to change,” said department spokeswoman Zinhle Mngomezulu.

She said she is optimistic that adequate changes will be made to serve people trying to renew their licences or apply for driving or learner’s licence tests.

Office hours are likely to be extended. Adequate signs in Zulu and English will be put up to indicate to the public where to queue.

At present, the licensing department opens at 7.45 am and closes promptly at 2.30 pm during the week and on Saturdays.

When there is load shedding between 8.30 am and 11 am, the department only opens after 11 am and still closes at 2.30 pm.

A member of the public said that on load-shedding days “there is at least 45 minutes before 8.30 am for them to serve customers”.

Mngomezulu told The Witness that they are “looking into extending the times” to adapt to the load-shedding crisis.

Another complaint is that staff do not tell applicants which documents they must bring, for instance to get or renew a professional driving permit.

One man said he had to make four visits because of this.

Mngomezulu said that this type of information will be made more visible.

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