Let us give city’s customer service charter a chance

2014-08-12 00:00

Kudos and a dollop of advice

WELL done to Msunduzi Municipality on launching its customer service charter and whistle-blowing hotline.

Since this is such an important endeavour, Witness Warriors has given up its space for details of the service charter to be spelt out.

However, some advice:

To the municipality: Please ensure that your phone system is upgraded to cope with the volume of calls and a more reliable response to the public.

Even more importantly, please upgrade your e-mail system. There are still lengthy delays in getting e-mails to and from city hall. Enthusiasm for your being more responsive could be dampened by technical glitches in your phone and e-mail systems.

To us the residents: Let us give this system a chance to work. There are bound to be some start up glitches, but together we can make the system work. I am well aware that there is still plenty of residual anger from the time the municipality went under administration and the years when there was no money to carry out much-needed tasks such as fixing up potholes and street lights, or just cleaning up the city. However, lets embrace this new beginning and give it a chance to work. For now, I am prepared to take at face value the earnest appeal by the municipality at the end of its customer service charter.

It concludes, “Did we get it wrong? … Let us put it right”.

Thank you Key Delta and Msunduzi Security

Prestbury residents were impressed with the water department for arriving in the middle of the night to fix a burst pipe and cleaning up their mess afterwards.

Anne Rennie and Ian Wilson, Victoria Street business owners, convey their grateful thanks to Alan Bennett and his staff from the Msunduzi Security Unit for assisting in the vast improvement of the park at the corner of Victoria and Chapel streets.

Rennie says there are no fires, no vagrants and Key Delta have levelled the area. “It is really looking good, now to sustain it,” she says.

Trish Collocott is happy to report that after complaining about bags of rubbish left outside the Botanic Gardens, the pavement has been cleared. She said the mess and all the black bags were removed before the weekend.

Following a complaint about filth at the corner of Jabu Ndlovu and Williams streets, the municipality sent its staff to investigate and clear up the mess.

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