MSUNDUZI Municipality’s system that allowed residents to submit their own meter readings to the municipality has broken down. The Witness has since learnt that there was a major glitch in the system and no one bothered to tell residents. The second was an on-going gripe about the phones not being answered in the meter reading section. Even more frustrating for residents was that when they did go down to the municipal offices at 333 Church Street to complain, they found the clerks extremely unhelpful. E-mailed queries also elicited no responses.