No reply to 10111 helpline

2010-06-15 00:00

IN response to yesterday’s article, “Girls’ night out ends in terror”, a woman from Howick, who asked to remain unnamed, contacted The Witness to describe her worrying experiences with the shortcomings of the 10111 help­line.

About two weeks ago, she tried to call the helpline when her friend was being attacked down the road from her house, but found the line engaged.

After several attempts, she contacted the Howick police station, who referred her to the radio control department at Hilton police station, who said they would look into the matter.

Last Sunday, the reader once again tried to call the 10111 helpline after spotting a suspicious-looking vehicle prowling through her area and found that the line was engaged.

The woman said: “Kids have always been taught to call 10111 whenever they are in trouble. What does one do when they are unable to get through to the helpline — a helpline that should be available 24/7?”

The Witness learnt that calls to the 10111 number from the Howick area are diverted to the local police station, which has only two phone lines.

Police spokesperson Lieutenant Colonel Jay Naicker looked into the situation at Howick police station and reported that they are not aware of any problems with the service or the lines.

Have you had problems calling the 10111 line? E-mail with your experiences.

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