Residents who experience ‘fuzzy’ TV reception in Chase Valley may have to contact Sentech

2010-02-20 00:00

CHASE Valley residents receiving poor television reception will need to contact Sentech to rectify their fuzzy image.

“After having more or less trouble-free viewing on my ordinary TV set,” an annoyed Chase Valley resident said, “I now have bad reception.”

The resident said he has been watching SABC 1, 2, 3, eTV and MNet for 12 years without problem.

“After many call-outs to TV repairmen, I have been told there is not much more they can do,” he said.

Sentech’s Thandeka Hlongwana said there are a number of factors to consider when it comes to poor television reception.

“It depends on the area and the aerial,” she said.

When some areas experience changes in weather conditions, aerials often change direction. The aerial needs to be redirected to the Sentech transmitter as a change in direction could be a cause of a distorted television image.

Transmitters and receptors are calibrated carefully, and Sentech technicians use digital equipment to check signal strengths from homes to Sentech towers.

According to Hlongwana, to have a technician assess a problem, the Durban office must be called on 031 362 5111. Once a call is logged, a fax will be sent to the complainant.

The fax requires the complai­nant’s personal details along with answers to questions like “do any of your neighbours experience the same problem?” and “does the problem occur during the day?”. A technician will then be dispatched.

If the problem lies with the complainant’s receiving system (aerial or television), R150 plus VAT may be charged. Travelling costs of R2,28 per kilometre may also be incurred from the Sentech office in Durban North.

Hlongwana said Sentech has offices dealing with reception and signal, which are visited by technicians on the fourth week of each month. Often, problems are rectified on these visits.

While many blame the SABC for poor reception, Hlongwana stressed that the SABC deals with programming, while Sentech deals with signal transmission.

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