Taps run dry in Ugu district

2012-09-19 00:00

IT has been a dry and frustrating four days in Southport, Melville, Hibberdene, Pumula and surrounding areas since the taps ran dry.

The problem started on Saturday evening when a pipe burst underneath the Domba River.

Contrary to what Ugu District Municipality had reported, residents in Pumula said water tankers were last sent to the area on Saturday morning.

Said Wendy Killick, a frustrated pensioner: “The tanker didn’t hoot or stop. The driver drove down the street and up again. My neighbour spotted the truck when it was already at the top of the street.

“When we phoned Ugu offices, nobody could give us an answer as to when the problem would be fixed.

“Sometimes nobody answers.”

Killick said it was extremely unhygienic and that worried her because her husband had developed a kidney infection, possibly from having no water.

William Walton, also of Pumula, said he was told several times that the water would be reconnected on Monday night or yesterday morning.

Heather Arnesen of Melville said she had not seen a tanker since the water cut.

“I am not able to do household chores. I have to take water from the pool in order to bath. I have asked four times for a tanker to be sent and I have been ignored,” she said.

Sipho Khuzwayo, spokesperson for Ugu District Municipality, said the fault was discovered on Saturday evening and it affected areas feeding from Melville Reservoir.

“These areas include Melville, Southport, Sunwichport and Hibberdene.

“Due to the immensely bad weather experienced on Saturday, Ugu’s technical team was unable to immediately repair the burst pipe as the river had flooded badly.

“Water tankers were dispatched to the affected areas on Sunday evening, and are currently delivering water until service is fully restored.”

He said the Ugu call centre contacted 1 350 households via bulk SMSes, notifying them of the situation.

“More and above that, all customers whose cellphone numbers are registered on our system are being sent SMS notifications every eight hours,” said Khuzwayo.

He added that Ugu’s technical team was working around the clock to divert the pipeline and restore services as soon as possible, but delays were expected as this was a high-risk operation.

• news2@feveronline.co.za

Join the conversation!

24.com encourages commentary submitted via MyNews24. Contributions of 200 words or more will be considered for publication.

We reserve editorial discretion to decide what will be published.
Read our comments policy for guidelines on contributions.

24.com publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
Comments have been closed for this article.

Inside News24

Traffic Alerts
There are new stories on the homepage. Click here to see them.


Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.

Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.


Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.

Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.