e-toll process for KZN travellers

2014-01-27 00:00

KWAZULU-NATAL travellers who travel on e-toll roads without registering will automatically be billed R50 a day — if Sanral’s billing system does not manage to botch the numbers.

Sanral warns that any out-of-town vehicles passing underneath any of the 49 overhead gantries along the N1, N3, N12 and R21 highways around Johannesburg will be sent the cost of a day pass, which is R50. This cost is quite a bit higher than what registered e-Tag users from KZN pay if they pass underneath an average number of gantries.

Pietermaritzburg-based project manager at ABB, Corné Jordaan, who travels weekly to Johannesburg, said his e-toll fees total R80,21 a week. Because he registered, he qualifies for a 31% discount on e-tolls.

To register for either the day pass or the e-Tag is relatively easy on Sanral’s website, although people outside Gauteng currently pay R60 for the “free” delivery of the e-Tag. It should be noted, e-tolls add up to small change when compared to the toll fees travellers from the coast pay on the N3 to Gauteng. The highest e-toll fee is currently R6,67 at gantries on the R24, while e-tolls for the eight gantries on the N3 highway that skirt the eastern suburbs of Jo’burg range from R3,93 in the east to R4,76 near Sandton.

For those who live outside Jo’burg and who don’t trust the Internet, registration for the day pass or e-Tag is quite another matter. As Justice Project South Africa (JPSA) points out in their e-Toll Facts bulletin: “In essence, Sanral is making things as difficult as possible for unregistered [web] users to comply with e-tolls — offering only registered users the convenience of not having to go into a ‘customer service centre’ and stand in queues.”

You can buy an e-Tag at any of several stores — if you are in Gauteng.

You can call the 0800 number to register and pay over the line, but be prepared for at least 10 minutes of intent listening. It is one of those “press 1 for…” lines and some of the subsections have eight options to listen through before an option can be selected. Just keep stabbing 1s and 0s and you should get through to a surprisingly pleasant live voice.

The digitally paranoid or terminally luddite KNZ-er can also try to visit one of Sanral’s very few “conveniently located e-toll customer service centres”, all situated inside the rings formed by the gantries. The nearest centre for a KZN-er is behind the Rondebult gantry on the N3.

For those who like to take the byways, Sanral also offers “initial registration” at Norwich Lakeside Mall on Tom Jones Street, and Northmead Square on 14th Avenue in Benoni. At the time of printing, we still awaited an explanation for “initial registration”.

More on www.sanral.co.za and www.jp-sa.org/etolls.asp

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