There were many complaints of SMS messages received from Sanral, telling the users that they owed it money.
In response, a Fin24 user wrote to say he received an SMS from Sanral on a cell number he says the company should not have had, and is perturbed about how that particular cell number was obtained on their system.
About this issue that Sanral is SMS-ing everyone with bills: My wife received an SMS on an old number, which her mother now has, for the car that is registered in her name, but that I am using.
The only institution that still uses this number, even though we tried to change it many times, is Standard Bank.
I feel that the banks might be giving our details to Sanral.
We have still not received any invoices from Sanral. We have now only received this SMS to a number they should not have.
Fin24 asked Standard Bank about this allegation and a spokesperson responded as follows:
We will be conducting a thorough investigation of the alleged breach of telephone details, but wish to reassure all our customers that, in line with various legislation around customer confidentiality, Standard Bank does not share customer information with third parties.
Standard Bank subscribes to the highest international standards and employs the best technology and systems to safeguard customer information.