How to resolve conflict at work

By admin
08 November 2013

• Decide if you want to confront the person bothering you.

• Speak to the other person calmly, politely and rationally. Focus on facts, avoiding gossip and personal attacks.

• Be assertive without being aggressive by avoiding expressing anger in your body language and voice.

• Listen to the other person carefully and understand their position. This does not mean you agree with what they are saying.

• Offer a solution through a positive suggestion or recommendation. Be willing to be flexible.

• Speak to your superior if a problem with a co-worker threatens your work, but avoid whining.

Source: Collins eHow – How to do just about everything.