PLEASE NOTE:

MyNews24 is a user-generated section of News24.com. The stories here come from users.

 
BatongaBoro
 
Comments: 14
Article views: 2666
 
 
Latest Badges:



 
View all BatongaBoro's badges.
 

The SA Post Office - A Return To Core Values

15 November 2012, 09:40
And those core values are, of course, incompetence, theft, lack of service and dishonesty.

A number of you will remember those sad, dark days of 2008. Theft or "loss" of items by the SA Post Office became so bad that big online stores, in particular amazon from the USA and Blackstar from the UK, felt they had no choice but to blacklist South Africa and refuse to ship there. This made the news worldwide, although of course Radio 702, whose "independent" news happened to be sponsored by the Post Office when the story broke, decided to report that people were somehow bypassing customs and the mail sorting centres, getting the parcels and reporting them stolen.

In fairness, since that incident the Post Office had tried to improve. In the last four years I have had no issues, with not one parcel failing to arrive. That seems to have changed in the last month.

Some four or five items of mine are now two weeks past the expected delivery date. It is fun asking the Post Office what the problem is.

To be honest, the staff at the branch and indeed the people on the customer help desk have tried to assist. The problem, it seems, resides at their "international hub".

I have the direct number for several staff members there, as well as the general switchboard. Frequently the calls do not get answered. When they do get answered, the response is "we cannot assist". They advise you to send the details to their customer services email address. When you explain that you did that a week ago and have not got an answer, they just end the call.

What is going on here? No doubt several people will - rightly - comment on the disasters they have had with the Post Office of late. The utter humiliation they experienced at having the country blacklisted, though, surely taught them to get their act together? It certainly seemed that way to me for a fair while.

I have no idea if their international mail depot is current having a secret strike, if everyone has been fired or taken leave, or if they've just decided to start stealing again. I do know that all items ordered online do need to go through customs and SARS, so if it is a problem of theft then alarm bells should be ringing, considering who must be involved to get away with it.

If I do not start getting some of my parcels within the next week then I suppose it's off to ICASA to wait for no response, then off to the Universal Postal Union with the matter. I suppose I had better contact the suppliers too, getting a refund instead of the desired products and sit and watch as yet again SA is blacklisted.

Part of me really hopes it's just a staffing or system issue. If it is that, though, and they can't take out an advert saying "sorry, we are experiencing delays and will resolve them soonest", then there is all you need to know of their claims of honesty towards customers.

No wonder so many of the kids today simply download stuff rather than order it, just rather steal it yourself instead of paying for someone to steal it from you.

Disclaimer: All articles and letters published on MyNews24 have been independently written by members of News24's community. The views of users published on News24 are therefore their own and do not necessarily represent the views of News24. News24 editors also reserve the right to edit or delete any and all comments received.

 

24.com publishes all comments posted on articles provided that they adhere to our Comments Policy. Should you wish to report a comment for editorial review, please do so by clicking the 'Report Comment' button to the right of each comment.

Comment on this story
14 comments
Comments have been closed for this article.

Read more from our Users

Submitted by
Shirley Groves
Exclusive Books finally to the re...

Social media is a powerful tool; companies sometimes find out the hard way what a mission it is for clients to deal with their staff and their company policies. Read more...

0 comments 2558 views
Submitted by
Mandisi Khalimeshe
Zimbabwe - SA's older, wiser brot...

Would you prefer that our country walks down the same path that Mugabe’s Zimbabwe has walked or would you prefer that we, as proud South Africans “learn from another person’s mistake” as the old adage tells us? Read more...

0 comments 527 views
Submitted by
SydneyG
Zim: Fools came rushing in!

And all the supporters who sing and dance in political rallies never learned anything from freely available archived histories of political demagoguery. Read more...

0 comments 488 views
Submitted by
maseratifittipaldi
Zim is playing musical chairs, an...

The sad part - for our own country - is that while the Zimbabwean show is on the go, we are busy with our very own show based on exactly the same principles. Read more...

0 comments 321 views
Submitted by
Lindiwe Mpofu
Change is coming to Zimbabwe, one...

Growing up in Zimbabwe in the 1990s I had two big heroes, my maternal grandfather and Robert Mugabe. Read more...

0 comments 1833 views
Submitted by
Dave Kirkman
Divine intervention thanks to Ang...

One cannot help but wonder, if the Angus Buchan one million prayer meeting in mid-2017, was the catalyst that gave momentum to the spiraling unraveling of the multiple layers of protection which corrupt politicians and others in South Africa thought were impenetrable.  Read more...

0 comments 1508 views
 

services

RSS feeds News delivered really simply.

E-mail Newsletters You choose what you want

News24 on Android Get the latest from News24 on your Android device.

SMS Alerts Get breaking news stories via SMS.

 
Interactive Advertising Bureau
 
© 2017 24.com. All rights reserved.
There are new stories on the homepage. Click here to see them.
 
English
Afrikaans
isiZulu

Hello 

Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.


Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire 24.com network.

Settings

Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.




Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.