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Clive Robertson
 
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Vodacom : Overpriced, Underdelivered

04 April 2014, 08:30

Exactly how do the cellphone providers get away with charging so much for their services, when compared to other countries?  Not only that, but they really make it impossible to combine their service offers in a way that would benefit the customer at all. Actually, you’re prevented from doing so.

Data usage is probably the single most expensive service to bolt on to a cellphone contract, yet you can get a 3G wi-fi router including 3Gigs of data for R169. Can you bolt this data contract onto your cellphone contract? No! Pay R299 for the 3Gigs to bolt on, and when that runs out we are going to rub our hands together, because we get to charge you idiots the OUT-OF-BUNDLE rate... and that makes us BILLIONS! Roll on Christmas... We may consider sending you a text warning you that your data has run out, but more than likely this will only come through after you’ve dropped at least a hundred or two already.

That’s not the worst of it, even having paid an exorbitant price for a relatively basic service, I often find that there is extremely poor and unreliable 3G broadband signal, even in the built up Johannesburg CBD, where I would expect top class 4G coverage, 100% of the time. Remember, all that I’m asking for is what was advertised to me. When the advertised service is not delivered, is the customer reimbursed? Not a chance mate, “We’ll log a call and get back to you in 3,235 days (apologies, we are experiencing a high volume of calls right now – I wonder why!) – and by the way, did you reboot?”

Where does the pricing discrepancy come into play? Surely there is a way to prevent the obvious collusion taking place between the cell providers and protect the customer a bit more so that we can spend more on the other essentials in life.

(need I mention how maddening it was trying to post this article when I’ve been having 3G problems all day?!)

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