I have found another hero in the offices of the department of home affairs, South Africa.
Her name is EPHTA MOKWENA, and she works at the Randburg office.
I have been battling for months to get information regarding my passport renewal application, which I submitted through the South African Consulate in Lisbon, Portugal during April 2018. All emails remain unanswered, or a message is received that the recipient's mailbox is full.
Attempts to make contact by telephone are also disastrous! Either the number has changed or there is no reply.
In desperation I started dialling all the Pretoria and Johannesburg numbers, and ESTHER MOKWENA was the only person who not only answered my call, but was also able to give me full details of progress made with my application. She also gave me the correct contact number for passport applications from abroad.
Thank you very much, Ephta!