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Nathalie Schooling
 
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Article views: 12929
 
 
 

Bye bye BA/Comair

31 August 2018, 10:58

Dear Erik Venter,

I’ve had enough. 

After more than 15 years of loyalty - you have officially lost me as a client.

I simply cannot justify the financial and emotional expense of dealing with an airline that does not seem to appreciate the ripple effect that one delayed flight makes in the lives of its passengers.

Worst of all, it happens a lot. Imagine what the actual impact is on people’s lives, families, businesses, even the economy, if one had to measure these regular delays over a period of time?

As someone who, up until now, has flown with British Airways probably 3 times a month, every month, the regular delays that I experience with your carrier are simply unacceptable. Add to this the poor (slow) service we are subjected to in the Slow lounge, and the lack-lustre and disrespectful way in which passengers are treated by on-flight staff, and I find it really hard to justify the additional expense I’ve been paying for BA flights.

Flight delays aside, the administrative process of redeeming Avios Miles is genuinely more burdensome than obtaining a new passport from Home Affairs. Measure for measure, I simply do not see the value for the cost I am paying.

So, I’m switching all our company’s domestic travel to Safair.

Sure, they offer less frills, but at 40% cheaper per flight, I am happy to perhaps sit a little less comfortably knowing that I am going to reach my destination on time which, let’s remember, should be the primary objective of an airline.  They deliver what they promise!

Changing to Safair at their current rates compared to British Airways, and at my current travelling frequency, will save me more than R 50 000.00 per year, which will buy a business class ticket to most holiday destinations offered by Emirates (so, I’m creating my own loyalty miles).

Seems like a bit of a no-brainer really.

Nathalie Schooling : CEO | nlighten

Disclaimer: All articles and letters published on MyNews24 have been independently written by members of News24's community. The views of users published on News24 are therefore their own and do not necessarily represent the views of News24. News24 editors also reserve the right to edit or delete any and all comments received.

 

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