MyNews24 is a user-generated section of The stories here come from users.

Torsten Elias
Comments: 0
Article views: 3932

Dept of Home Affairs Randburg service disaster – Part 2

11 May 2018, 13:26

I already posted an article on News24 about my problems on the 6th of July last year. Unfortunately little has changed since then.

Just to remind you of the facts, in 2012 I was adopted by my stepfather in Germany, where an adult adoption is legally possible. I contacted the Department of Home Affairs' Randburg Office Manager, Herman Lehasa Lekalakala, in June 2013 to find out about the procedures and processes to get all my South Africa documents (ID + Permanent Residence Permit) changed to my new surname.

Since then (5 years!) the department has managed to lose my original PR permit and I still do not have a new ID book!

After I posted my complaint on News24 last year, they informed me about a query regarding my case and I was asked to visit their Randburg branch again. I went there on the 11th of July 2017 and I was informed that I needed an adoption order from the Randburg Magistrate's Court. On the same day I went to the Magistrate's Court and was told by Ms Samukelisiwe Mthembu that SA courts have nothing to do with my case as the adoption was already finalised in Germany 4 years ago.

Mr Herman Lekalakala (Randburg Dept of Home Affairs – Office Manager) also had a follow up meeting with Ms. Samukelisiwe Mthembu separately on the 28th of July 2017, where everything was explained to him in detail. Thereafter I was promised in writing my Mr Lekalakala that my case would be dealt with until the 15th of December 2017. However, nothing happened despite countless reminders being sent to him by me.

In April 2018 I was informed about another query regarding my case and that I had to visit their Randburg Offices again! I asked Mr. Lekalakala via email and Whatsapp to meet me there in person on the 18th of April. As to be expected he did not show up and on top I had to find out that the same query, to get an adoption order from the Randburg Magistrate Court, had been re-opened in the department’s system!

Unfortunately Mr Lekalakala does not answer any of my phone calls or emails anymore. Neither does anybody else at the Department of Home Affairs in Randburg, despite sending them hundreds of messages! Also visiting them twice about this query did not make any difference. My case is stuck with them and nobody is taking ownership there. They ask for an adoption order and the magistrate court refuses to issue one.

So they deny issuing a new ID book with my new surname despite the fact that all my bank accounts, insurance policies and even my German passport have already been re-issued in my new surname. Even more ridiculous is the fact that the Department of Home Affairs’ own permanent residence department has issued a written statement that my permanent residence status is valid for my NEW surname!

I hope sharing my frustrating story with the public might help.

Thanks for reading.

Best regards,

Torsten Elias

Disclaimer: All articles and letters published on MyNews24 have been independently written by members of News24's community. The views of users published on News24 are therefore their own and do not necessarily represent the views of News24. News24 editors also reserve the right to edit or delete any and all comments received.


Read more from our Users

Submitted by
Johan Erasmus803
The real story of life in Matatie...

Instead of trying to push a pre-determined agenda, why not tell the real story of this school in Matatiele? Unless there is no real interest in real life progress? Read more...

0 comments 2435 views
Submitted by
David Maya
Mugabe the best and worst thing t...

As Zimbabweans, we want our freedom now, from people who used to be good to us, good to our country, but later changed into bad leaders. Read more...

0 comments 1355 views
Electricity prison: Consumers are...

Consumers, especially the middle class, are not without a choice, and once they all realise it, Eskom’s financial stability might be a fallacy. Read more...

0 comments 4323 views
Submitted by
Tiaan Davel
We are ill, SA

I am not blinded by the history and terrible injustices of the past, which however can’t give you a blank cheque to say what you want and basically tell all white people that they are racist. Read more...

0 comments 3764 views
Submitted by
Phillip Giwu
ANC has no masterplan for land in...

The ANC in its collective wisdom supported by the Freedom Charter, which was meant to be their guiding compass when they took power in 1994, have failed to move in the right direction as far as land is concerned. Read more...

0 comments 1007 views
Submitted by
Jorge Henrique Martins
Traffic infringements: My contrib...

When a driver is arrested for speeding or reckless driving, they should not be given the fine (or threatened with imprisonment), rather allocate the offender to a specific community service of protection services for paramedics. Read more...

0 comments 1426 views


Press Code We subscribe to the Press Code.

E-mail Newsletters You choose what you want

News24 on Android Get the latest from News24 on your Android device.

Terms and Conditions Terms and Conditions - Updated April 2012

Interactive Advertising Bureau
© 2019 All rights reserved.
There are new stories on the homepage. Click here to see them.


Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.

Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire network.


Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.

Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.