MyNews24 is a user-generated section of The stories here come from users.

Hermien Strumpher
Comments: 0
Article views: 3398

Response to open letter to Vodacom CEO written by Faried Gordon

27 June 2018, 11:05

Dear News 24 readers

In response to the open letter to Vodacom’s CEO as drafted by Mr. Faried Gordon on 25 June 2018, I would like to submit the following response to the allegations made therein.

I am the franchise owner of the Vodacom 4U store in Vangate Mall in Cape Town and as such am the direct employer of Mr. Faried Gordon. The open letter that was posted on the News24 website was done without my knowledge or sanction.

The facts contained in this open letter are an extreme oversimplification and in most cases the contents of this open letter are not factually correct in any way and do not represent an accurate picture of WASP services and V-Live services and the associated billing thereof in respect of Vodacom’s customers.

I am aware that this employee has previously written to Vodacom’s CEO office and raised his concerns regarding WASP services. I can confirm that the employee received a direct and appropriate response from the CEO’s office. I am in possession of the employee’s written correspondence in this regard as well as the response that he received. At this stage I need to confirm that I was satisfied with the response that he received and the factual correctness of this said response.

Furthermore, I would also like to state that as franchise trade partners, we have received several communications from Vodacom that have directed and assisted us as to how to help customers who have had WASP/V-Live services added to their bills.  I have seen that the company has made a concerted effort to assist its customers with these issues and has also put various interventions in place at both a store and call centre level to ensure that customers can resolve their issues. It is thus with extreme surprise and concern that I came to read this employee’s post on your website yesterday.

As the employer of this member of staff, I am currently investigating why this staff member elected to make inaccurate statements in his open letter and am also investigating why he never used the avenues available to him to further discuss any concerns that he may have had regarding this matter.

Kind regards

On behalf of

Mr. Francois Strumpher

Franchise Owner: Vodacom 4U Vangate Mall

Disclaimer: All articles and letters published on MyNews24 have been independently written by members of News24's community. The views of users published on News24 are therefore their own and do not necessarily represent the views of News24. News24 editors also reserve the right to edit or delete any and all comments received.


Read more from our Users

Submitted by
Rafique Gangat
Abu Dhabi and Nelson Mandela: The...

I was tasked with preparing for the historic visit of President Nelson Mandela to Abu Dhabi, something I took on with great zeal and expectation.  Read more...

0 comments 487 views
Submitted by
From Madiba with love

Thinking and reflecting on all these things, I realise that the one thing that makes Nelson Mandela so great is that he did the small, simple things in a great way. Read more...

0 comments 284 views
Submitted by
Tamba Temoindor Ngegba
An ode to Madiba

When the days were dark and untrue there was a man who stood up for you. He gave his all in all, so that the sky can become blue. Read more...

0 comments 222 views
Submitted by
Chris Kanyane
The Mandela dance, the Madiba mag...

There are many angles in which to enter the world of Nelson Mandela. One of those angles is the Mandela dance that South Africans have come to call the Madiba magic. Read more...

0 comments 464 views
Submitted by
Muhammed Zahid Jadwat
Continuing Mandela's legacy: 5 qu...

Mandela is the perfect example and role-model whom we may look up to if we want to achieve our goals. Read more...

0 comments 224 views
Submitted by
Gauta Komane
Codesa is not to blame for our fr...

In this 100th year since Nelson Mandela’s birth, it is advisable to interrogate the democratic breakthrough that he and the ANC leadership negotiated on our and posterity’s behalf.  Read more...

0 comments 409 views


RSS feeds News delivered really simply.

E-mail Newsletters You choose what you want

News24 on Android Get the latest from News24 on your Android device.

SMS Alerts Get breaking news stories via SMS.

Interactive Advertising Bureau
© 2018 All rights reserved.
There are new stories on the homepage. Click here to see them.


Create Profile

Creating your profile will enable you to submit photos and stories to get published on News24.

Please provide a username for your profile page:

This username must be unique, cannot be edited and will be used in the URL to your profile page across the entire network.


Location Settings

News24 allows you to edit the display of certain components based on a location. If you wish to personalise the page based on your preferences, please select a location for each component and click "Submit" in order for the changes to take affect.

Facebook Sign-In

Hi News addict,

Join the News24 Community to be involved in breaking the news.

Log in with Facebook to comment and personalise news, weather and listings.