On Tuesday 3rd of April 2018, Vodacom received 54 complaints on HelloPeter.com, a site dedicated to consumer satisfaction and/or dissatisfaction. They have a total of 53,737 reviews as of this writing, with an average rating of 1.62 over all reviews. With 5 being outstanding service and 1 or 2 being terrible or poor, it is plain to see that their service is, at its best, poor, according to the published opinions.
To its credit, Vodacom does address the complaints on HelloPeter.com, which some companies do not do. The complaints range from fraud to lack of delivery of promised services.
My problem is this: Many of the complaints on this website are from people who have continually been rebuffed by Vodacom’s service representatives. All of them are technologically savvy enough to go to a site like HelloPeter.com.
What about those people who do not have the know-how to access a site like this? They have been deceived by empty promises and dishonoured contracts and have to accept the way that a giant corporate treats them, without any redress.
Vodacom has to accept that in a country like South Africa, there are many who do not have access to those areas of the web where their voice will be heard. If we take into account the 54 complaints made today, there are probably 500 voices, which were not heard, if not more.
This means that if all the unsatisfied customers expressed themselves, there would be about 27 000 complaints PER DAY regarding Vodacom’s services.
You are HUGE in this country, Vodacom – come to the party and make your service better.