Mango to intensify security checks

Johannesburg - Low cost airline Mango says it is intensifying efforts to combat bank card fraud following a sharp rise in dishonesty with both cloned and stolen card instances.

Mango says as of Wednesday all travellers will need to present the card used for payment either at check-in or at the boarding gates. If unable to do so then passengers will be unable to fly.

“While it is an inconvenience, the reality is that bank card checks protect consumers against illicit use and spend on fraudulent transactions,” says Mango spokesperson Hein Kaiser.

Mango confirmed in the past two months the airline has experienced an 8 %  increase in attempted card fraud.

“Cardholders must provide copies of cards and contact details for verification when purchasing a ticket for someone else,” Kaiser said.

“Either at check in or at the boarding gates. Unfortunately inability to produce bank card details will result in individuals being unable to travel.” 

The airline said card checks apply for both credit cards and cheque debit cards used to complete a transaction.

“Mango’s wide variety of payment options, including FNB Cell Pay Point as well as using Voyager Miles, Edgars or Jet Account cards, purchase or payments at Shoprite and Checkers Money Market counters or direct debit transfers through SID adds to convenience of payment method,” said Kaiser.

“Our intention is to protect cardholders and minimize dishonesty and, we would like to partner with our Guests to successfully do so.”

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