Beirut - The three missiles fired on a public market in the northern Syrian town of Ariha took the morning shoppers by surprise. In a few moments, the main street, packed with people buying and selling fruit and vegetables, turned into a scene of carnage with burning cars and the wounded screaming in terror.
At least 34 civilians were killed in the November 29 attack - one in a growing number of suspected Russian attacks that Syrian opposition and rights activists say have killed civilians and caused massive destruction to residential areas across the country since Moscow formally joined the conflict nearly three months ago.
Russian officials have repeatedly rejected the accusations while residents and most opposition activists inside Syria acknowledge they have no way of categorically distinguishing whether planes that carry out a specific attack are operated by Russians or Syrians.
But human rights groups say the pattern of attacks suggests Russia is flouting international humanitarian law and that it may even amount to war crimes.
In a new report released on Wednesday, Amnesty International says it has also documented evidence suggesting Russia used cluster munitions and unguided bombs in populated residential areas. The London-based watchdog denounced Moscow's "shameful failure" to acknowledge civilian killings.
Russian Defence Ministry spokesperson Major General Igor Konashenkov rejected Amnesty's claims as "clichés and fakes", accusing the group of relying on activists' claims that could not be checked or proven.
He particularly criticised the group's claim that the Russian strikes targeted areas where there were no militants, saying Amnesty had no way of knowing that.
"Jihadis in Syria operate in highly mobile units, using Toyota pickup trucks with high-calibre weapons mounted on them," he said. "Each of those vehicles is considered a tactical unit and represents a legitimate military target."
Amnesty's report focuses on six attacks in Homs, Idlib and Aleppo provinces between September and November, which it says killed at least 200 civilians.
"Some Russian air strikes appear to have directly attacked civilians or civilian objects by striking residential areas with no evident military target and even medical facilities, resulting in deaths and injuries to civilians," said Philip Luther, director of Amnesty's Middle East and North Africa programme.
"Such attacks may amount to war crimes," Luther added.
Amnesty's report also said the group has gathered evidence, including photos and video footage, suggesting the Russians have used unguided bombs in densely populated civilian areas, as well as internationally banned deadly cluster munitions.
The charge echoed similar accusations by Human Rights Watch last Sunday. The New York-based group said that attacks in Syria using air-dropped and ground-launched cluster munitions have increased significantly since Russia began its military operations in Syria.
Cluster munitions, which can be delivered from the ground by artillery and rockets or dropped from aircraft, are by nature indiscriminate and often leave unexploded bomblets on the ground. These can maim and kill civilians long after the hostilities or a conflict ends. Russia and Syria among several nations - including the United States - that are not signatories to the Convention on Cluster Munitions, which bans the bombs.
UN Secretary General Ban Ki-moon noted with concern the Amnesty report, deputy spokesperson Farhan Haq told reporters on Wednesday. But Haq added that the United Nations "cannot independently confirm the cases presented" in the report.
Konashenkov, the Russian ministry spokesperson, flatly rejected the claim that Russian aircraft used cluster bombs in Syria.
The Moscow spokesperson singled out Amnesty, criticising it for taking a "biased" approach toward Russia and adding that the US-led coalition, Syria and Turkey also have conducted airstrikes in Syria where the level of co-ordination has been poor - suggesting those strikes have also caused civilian casualties.
"Why does Amnesty International put the emphasis on the Russian action? Such accusations are groundless," Konashenkov said.
The Syrian Observatory for Human Rights, which documents casualties in the Syrian civil war through activists on the ground, says Russian strikes in Syria have killed at least 710 civilians since September 30, compared with nearly 600 Islamic State militants and 824 fighters of other opposition groups.
Russia's entry into the conflict has further muddled the military landscape in the Syrian War, where front lines are always shifting and the list of participants keeps growing.
Russia says its airstrikes are aimed at the Islamic State group and other "terrorists" - a term that President Bashar Assad's government uses for all armed and opposition groups battling his forces - but Western officials and Syrian rebels say most of the strikes have focused on central and northern Syria, where ISIS does not have a strong presence.
Last month's attack on the market in Ariha, documented by Amnesty, is an example.
The Amnesty report cited town residents as saying there were no militants in the area. Rebels with the Army of Conquest - an umbrella group that includes hard-line factions and militants from the Nusra Front, al-Qaeida's branch in Syria - had conquered Ariha from Syrian government forces in the spring.
However, the coalition's fighters were stationed outside the town, according to the residents, who claimed that two warplanes had circulated overhead before they unleashed the three missiles.
The residents say they distinguish Russian planes because they fly at higher altitudes from Syrian planes or helicopters, which tend to drop indiscriminate barrel bombs at lower altitudes. Some also say that Russian-operated planes tend to fly in twos.
The missiles turned the Ariha market, in the town centre, into chaos. Amateur videos of the aftermath showed bodies and pools of blood scattered amid overturned crates of fruit and vegetables. Bystanders and first responders carried the wounded to a clinic, which was quickly overwhelmed, forcing medics to treat the victims on the floor.
Amer, a resident of Idlib who told The Associated Press that he witnessed the attack said he had never seen such carnage.
"It seems for the Russians and Syrians everything is allowed." He did not give his full name, fearing for his own safety.
Asked about allegations that Russia is using cluster bombs, Russian President Vladimir Putin's spokesperson Dmitry Peskov insisted this week that the Russian military in Syria operates in line with international law and its "bans on using one or another type of weapons".
Accusations of deadly Russian airstrikes have become common in Syria.
On Sunday, airstrikes believed to be Russian on the northwestern city of Idlib killed at least 32 people, among them many civilians, according to opposition activists. On December 18, between 14 and 17 people, including women and children, died in a suspected Russian raid on the rebel-held town of Jisr al-Shughour, in Idlib province, not far from Ariha. A coalition of Syrian opposition groups said the planes bombed residential buildings.
On October 15, at least 46 civilians died in a suspected Russian raid on al-Gantu, in the central Homs province, when a destructive "vacuum bomb" collapsed a building and crushed the shelter in the basement.
A local first responder told Amnesty that the nearest rebel military base was 300m away from the site where the bomb hit.