BlackBerry service hit for second day

2011-10-11 15:55

London - BlackBerry users across Europe, the Middle East and Africa were hit with service disruptions to their smartphones for a second day after an unexplained glitch cut off internet and messaging services for large numbers of users around the world.

Research in Motion, which makes BlackBerry devices, said on Tuesday morning that services were operating normally and the issue responsible for delays in subscriber services a day earlier had been resolved.

Blackberry's popular messaging service was not fully operational in Europe, with users reporting issues sending and receiving messages.

In Britain, Vodafone UK told customers via Twitter that service was not fully restored. T-Mobile UK blamed "a European-wide outage on the BlackBerry network" which it said was affecting all mobile operators.

Etisalat, in the United Arab Emirates, apologised for "the further interruption" to Blackberry services, "once again due to RIM problems".

Kenya's Safaricom said on Twitter that its Blackberry customers were experiencing a "technical fault" and apologised for any inconvenience.

Angry smartphone users also used Twitter to vent frustration with the company and bemoan the loss of their messaging capabilities, questioning why the company took so long to restore services.

A spokesperson for BlackBerry said she was not immediately able to comment.

  • Innocence - 2011-10-11 16:00

    blackberry is a stupid, the iphone is more cleva

      Otto_ki - 2011-10-11 16:15

      You spelled clever wrong...

      Zolani - 2011-10-11 16:16

      Android is even more CleVA than i phone

      rockurassoff - 2011-10-11 16:18

      @ Innocence "blackberry is "a" stupid..." really. Sounds like you are really smart! LoL

      RACINGCAT - 2011-10-11 17:28

      There is no such thing as innocence in Africa

      revolution - 2011-10-11 19:28


      n3ddy - 2011-10-11 20:27

      @Otto_ki "Spelled"?? Really?

  • angel4 - 2011-10-11 16:03

    blackberry is just like eskom!

  • paulk1888 - 2011-10-11 16:03

    Coming from someone that can't spell clever?

      dawiej - 2011-10-11 16:06

      I bet you have a blackout berry !!!!

  • HeatWave - 2011-10-11 16:06


      paul.bester1 - 2011-10-11 18:18

      LMAO!!! Excellent! :)

  • gloria.nyati - 2011-10-11 16:08

    flippen frustrating

  • Zolani - 2011-10-11 16:10

    I believe Bryce Lawrence started working for blackberry yesterday

      Wendy - 2011-10-12 13:02

      Who the F is Bryce Lawrence

  • Big Al - 2011-10-11 16:16

    Can the users remember how to use it to talk to people??

      Ricksta - 2011-10-11 17:07

      CLearly not Big Al, this is why I still use my R200 Nokia. A very clever one too. It makes phone calls, receives calls and even sends and receives SMS's. In other words it does what a phone is meant to do.

  • Playnice - 2011-10-11 16:17

    It must be something in the name.. All promises and no service delivery

      ubufakazi - 2011-10-11 16:25

      cheap shot dude... come'n play nice!1!

      Red Lion - 2011-10-11 17:34


      InternetMan - 2011-10-11 17:46

      LOL cheap shots are the best shots

      Fraudsters - 2011-10-12 12:16

      and then you call yourself playnice, you're playing dangerously.

  • ryall.jacobs - 2011-10-11 16:18

    Such an inconvenience, i think that my days with blackberry are numbered. Understandably things go wrong, but it would be nice if blackberry would at least comment and take responsibillity for what is happening and maybe offer customers a couple of free downloads as I dont hear people using HTC or Iphone complaining about android or Itunes services. Pity

      MdJ - 2011-10-11 18:14

      lol .. yeah and they pay for the service don't

  • David - 2011-10-11 16:20

    Sheesh! Whining after just one day without internets! PSN was out for 4 weeks! And that's the most important! Well, after Xbox Live, anyway!

  • lenyora - 2011-10-11 16:35

    ...So What?? So a technical fault caused Blackberries to be toned down to only operate at the low level of iPhones and Androids!!! dats like Fiat Uno drivers laughing at an ///M3 driving with a biscuit sparewheel!!! - yall know the situation is only temporary ne??

      Candice - 2011-10-11 16:47

      they acting as if it is a life or death situation! we will still be sleeping on faceboook for only R2 a day:)

      woteva - 2011-10-11 17:16

      until your BB doesnt exist by the end of the financial year :) 60% share price drop this year alone.. and that was before this disaster... im very happy i switched away from BB.. best move i made!

      Wovenivy - 2011-10-12 08:45

      When you're paying for a service you're not getting, then yes, it feels a bit "life & death". Hopefully we'll also get a "temporary" reduction in our monthly subscription! Must admit I'm thinking of changing from BB on my upcoming upgrade - it's become a bit "mickey mouse" compared to Iphone etc.

  • Kym - 2011-10-11 16:37

    This really is ridiculous! I can't believe it! For goodness sake, MAKE IT WORK!

      Candice - 2011-10-11 16:58

      who knows?! the least they can do is issue a statement!

      sonofason - 2011-10-11 22:19

      Hold out Kim, you'll get your fix soon enough...I still think my Black-out-berry's the best on the market.

  • Kristen Salvatore - 2011-10-11 16:42

    When will it be up and running??????

  • Lebo - 2011-10-11 16:42

    I think Steve Jobs has something to do with this...hmmm

  • Tasha Lacock - 2011-10-11 16:44

    I am lost without my Blackberry but these things happen people. Let's not react so negatively. It will (HOPEFULLY) be restored soon... I am without friends now though I must admit lol

  • Playnice - 2011-10-11 16:51

    I am amased to see by the comments how dependant(addicted)people are to their mobiles. I posed this question to a frustrated BB user in the office today: If you had to choose between a new BB and a heart transplant, which would you choose? She hesitated....

  • Botch - 2011-10-11 17:08

    @Ott_ki is it spelled or spelt? "You spelled clever wrong... "

      Celeste - 2011-10-12 08:24

      It is correct to say spelled, as far as I know.

  • melissalarajones - 2011-10-11 17:13

    Please just fix it already! And properly this time!

  • seanwebs - 2011-10-11 17:31

    Blackberry should at least apologize and issue a statement to their users or face losing customers????

  • devon.grovers - 2011-10-11 17:37

    Servers went down becasue Chuck Norris's Blackberry made a turning circle, hence he round house kicked the servers like the little loading turning then

  • fudgepuppy - 2011-10-11 17:43

    I wonder if they will give our money back? We pay them for a reliable service and for the 2nd day nothing. So I'm paying for nothing...

  • FerretGee - 2011-10-11 19:20

    19:17 at night and it's STILL down. Oh and all you iphone fans, your turn will come, thats the reality of technology...

  • MyComments - 2011-10-11 19:27

    At the rate BB is operating at the moment all i can say is Merry Christmas and Happy new year to all!!(In case BB does not come back on)

  • grant_grant - 2011-10-11 19:35

    i'm going to film a youtube video of me destroying my blackout berry, enoughs enough, I'm tired of getting RIM'med

  • Jason - 2011-10-11 20:01

    Guys calm the f#ck down everyone - use Internet/Landline/Minimal Services until problem is resolved - Like you expect nothing to ever break - if you unhappy move to alternative Service Providers and stop crying about it!!

  • Tim√ęsto Van Dyk - 2011-10-11 20:29

    Halaaaaalaaaa iPhone halaaaalaaaaa...the winning team:)

  • Yum Mum - 2011-10-11 20:42

    Drama queens, it's not that bad man. Actually been quite pleasant not to be constantly updated on my crazy mother's daily antics...... Yay for a break! They should have a day every 2 months that is BBM/What's App/SMS free because we are all kind of losing the will to speak and we say horrid thinks like "C U L8er" and whatnot..... For the record, I do not write any sort of message in shortened message lingo because I'm not particularly cool.

      giGANTic - 2011-10-11 20:59

      Agree with you Yum Mum. As much as I think it's creative writing shortened messages, you will be associated with 18 year olds who do that to save some bucks OR is it maybe laziness?

      Yum Mum - 2011-10-11 21:11

      Gigantic darling, I fear it is laziness. BBM is essentially "free" so there isn't much money saving incentive.... I think it's very lazy especially when it comes to words like "luv" and "u".... If someone were to say to me "i luv u" I would know immediately that they didn't and I'm not really worth the effort and are probably looking for a lift or beer money. My spelling error is due to my iPad that autocorrects everything... Pardon me

  • juanita.joubert2 - 2011-10-11 20:45

    and what about South AFrica??? from leading berry to dead berry?

  • SharkyWp - 2011-10-11 21:21

    Now that BB service down again lets rethink things and face reality...go to your friends house and have civilized chats like we use to back in da the day

  • Lionellus VonDuff - 2011-10-12 00:08

    What lies, who do you know who downloads "hundreds of gigabytes" of data on their phone. Hundreds of megs maybe. And even so, this alleged 5% of ppl surely would not account for system failure on a global level. How thick do they think we are, just tell us u wanna make more money from users - simple as that. Besides, if they pull such sly moves 50% of users would jump ship anyway. The sole reason ppl put up with low end smartphones with a shoddy OS and even worse battery life is free data. Take that away and all thts left is proof of RIM loosing over 70% of its smartphome market share - and ugly phone that freezes on the hour.

  • Simphiwe - 2011-10-12 10:18

    We still do not have Blackberry connectivity. What is actuallu going on?

  • Ntshebo - 2011-10-12 11:50

    If Blackberry doesnt fix this problem ASAP they will lose all their customers to Apple...A lot of people are now considering investing in iPhones especially with the iPhone 5 coming out soon, Blackberry will see flames.

  • Tro - 2011-10-12 12:06

    It'll come back.Just a few minutes...or hours, maybe a day or two. But it'll come back. Black(out)Berry users just need to be a little more patient...hehe!!!

  • Akeem Jonathan - 2011-10-12 17:55

    Guys we are talk about technology here it could happen to any industry, what if u change to ipad and they run into the same problem what would u do then, even human fails how much more stuff built by human like cars, ur byics, Laptops. As for me BB has solved most of my file transfers issue so am still sticking to BB no matter how long it takes them to resolve it.

  • Akeem Jonathan - 2011-10-13 09:22

    Guys well come back to the BlackBerry World enjoy

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