Seacom connection interruption

2010-07-05 15:40

Cape Town - Internet users are experiencing problems as some services have been disrupted.

Seacom announced on its website that service between Mumbai and Mombasa had been interrupted.

"We note Seacom services between Mumbai and Mombasa are down since 09:19 GMT/5th July 10. We are still investigating," the company said, adding that more details were to follow.

In April there was also a service breakdown and Seacom said at the time that it was related to a Mediterranean section of the line.

"Seacom experienced an interruption in its network on 14 April 2010 which lasted around seven minutes as a result of a fault on the Mediterranean section of the SEA-ME-WE 4 submarine cable system, which Seacom currently utilises to connect to London," Seacom said on its website.

Internet service providers said that traffic was routed over the SAT3 connection, but it negatively affected traffic.

Seacom has not revealed the cause or nature of this latest interruption. The company said it was investigating the incident.

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  • ANON - 2010-07-05 16:12

    Thanks Seacom for ruining the internet.

  • john - 2010-07-05 16:18

    The problem is not the breakdown in service so much but the lack of communication by Seacom and the major shareholder, Neotel, to properly keep the public informed and updated of how long the break is likely to last.

  • That Guy - 2010-07-05 16:29

    Yay another interruption! What is it this time? Somali pirates?

  • FFS - 2010-07-05 16:49

    Awesome so I'll have to just work at 56k speed until when.....?

  • MWEBSUCKSBIGTIME - 2010-07-05 17:12

    And MWEB has not go the decency to send out an email or bother to answer its tech line. Bunch of losers.

  • Triatium - 2010-07-05 23:34

    Cost of Seacom = +/- R5 Billion. Calculate how much is lost due to financial mismanagement, corruption, or simple ineptness. Why not redirect the funds being skimmed from various agencies anyways to getting another fibre band to the EU? That way I can play my world of warcraft at reduced latency!

  • Triatium - 2010-07-05 23:57

    It is because a repeater failed off Mombasa. The repair is expected to take a few hours, whereby they lift the cable onto their vessel, then carry out repairs. However, they estimate 6 - 8 days for turnaround time, to factor in shipping time and such, excluding unforeseen circumstances such as bad weather. As per Seacom's site.

  • steve - 2010-07-06 18:36

    I'm sorry but this is unacceptable. I run a very profitable internet marketing business from home and cannot afford to be offline for 5 hours like yesterday and also today so far. If these problems continue I will move to another internet service provider.

  • Steve - 2010-07-08 08:25

    I just wish these ISP's in South Africa would build some kind of fail over system for the useless Seacom cable. In fact we should use Seacom as a backup and use "The Big One" new Africa to Europe submarine cable thats faster and hopefully more reliable than Seacom.

    Seacom is not good enough for our country if it causes companies to lose profit due to downtime and ISP's are lose customers.

  • Bob - 2010-07-08 10:24

    Ok... so why did my internet work perfectly before Seacom and now all the hassles, surely they didnt chop up the old line when Seacom came online, redundancy... failover... 21st century???

  • Ian - 2010-07-10 20:14

    The lack of communication from MWEB is unacceptable in an era when customer service should be paramount.

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