Seacom has cable problems

2010-04-26 15:01

Cape Town - Some internet users have been complaining that they are having problems connecting to the web, after Seacom announced disruptions to its network.

On Friday, Seacom announced an interruption of service.

"Seacom experienced an interruption in its network on April 14 2010 which lasted around seven minutes as a result of a fault on the Mediterranean section of the SEA-ME-WE 4 submarine cable system, which Seacom currently utilises to connect to London," the company said on its website.

It had expect to complete a repair process on Saturday, but by Monday, several users still experienced problems connecting to the web and there was no word on when the problem would be fixed.

"There is currently no expected time of resolution and we will update this status page as we get updates. Traffic is being re-routed over SAT3, but international speeds have been negatively affected," Afrihost said on its website.

It is expected that, while access to international websites might be problematic, local websites should be unaffected.

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  • Savage - 2010-04-26 15:16

    Well done. Not only are we atleast 10 years behind the rest of the world we are now being thrown back to the dialup age.

    This country's communications minister should wake up.

  • Terryt - 2010-04-26 15:27

    "SOME USERS" ?? I am on the Natal South Coast and my service provider tells me this is a widespread problem. Can only get a couple of local sites at truly pathetic speeds. Really dont know if this comment will get through. Yesterday afternoon was the same.

  • vukko - 2010-04-26 15:28

    What's this got to do with government? This is a Seacom cable fault, nothing more.

  • Peter - 2010-04-26 15:31

    Seacom are putting their spin on a major interruption in service. We are unable to access any .com or .org site and cannot access our server which is based offshore. I am sure there are many and not only some that are affected.

  • Matt @Savage - 2010-04-26 15:32

    You walking with your eyes closed - this stuff cna happen to any country - so you catch a wakeup and stop being so negitive.

  • Andre Kruger - 2010-04-26 15:38

    I am using Google mail and have not been able to access it since this morning. My business is basically standing still. Where do we claim against things like this......

  • cabelguy - 2010-04-26 15:49

    Savage, this failure has nothing to do with "the minister", you ignorant buffoon. There are repairs being done on the SMW4 cable which in turn is affecting SEACOM as SEACOM uses this section as its backhaul to Europe...thus affecting all SEACOM conneting SA providers!! You empty vessel!!!

  • Mike - 2010-04-26 15:54

    A brief interruption in service is the minimum one should accept, however a fault that takes this long to correct is simply unacceptable... but as usual SA folks will just accept their fate.

  • Joe - 2010-04-26 15:56

    You can't claim for loss of the internet....its the internet!!! It could happen anywhere!

  • Nigel - 2010-04-26 16:06

    @Savage, you can blame most things on the ANC, but not this one. Seacom is an private company & the ANC does not have shares in it, unlike Hitachi. Just for your info, Telkom will be launching a 10 meg ADSL service in about August this year, they are curretly testing 8 Megs in a few areas, so soon we will up with the rest of the developed world when it comes to ADSL. Not sure about the price though, but one things 4 sure it wont be long before we have uncapped high speed internet.

  • Riaan - 2010-04-26 16:07

    No, this problem CAN NOT (and in fact does not) happen to any country. Mostly because telecomms are not regulated in other countries and this type of disruption will lead to huge claims.

  • Johann - 2010-04-26 16:19

    Okay let me help clarify and I work for no ISP. If your ISP utilizes Seacom ie Axxess, IS, Afrihost, MWeb etc etc (there are many) you will be affected. Local sites are only domains if you are a .com you are international and will need to go through Seacom to access it. This problem has got nothing to do with teh Minister of Communications (Mr Savage - maybe you need to actually learn something about how we are connected to the outside world). We have two routes to Europe - SAT 3 and Seacom)Again this is no one's fault this is exactly a similar situation to the valcano that vlew in Iceland but affected people across the glose - kapish?!

  • Mike Fry - 2010-04-26 16:34

    They'd better sort it soon else FWC2010 will be impacted

  • draadsitter - 2010-04-26 16:49

    If my internet connection worked, I might be tempted to leave a comment

  • TheRat - 2010-04-26 17:15

    Unless you have an SLA with your ISP, it's too bad. Anyway, it seems to be back on in Pretoria.

  • Van - 2010-04-26 17:46

    Just got word that the Seacom cable will be down until 30th April due to bad weather whilst trying to fix it. Unbelievable!

  • Bruce - 2010-04-26 18:42

    Actually this isn't even Seacom. Sea-ME-WE-4 is an existing cable that Seacom uses for connection into Europe. This maintenance has been scheduled because of damage caused months back. Internet Solutions and Axxess warned their customer bases. If the other ISP's failed to pass on Internet Solution's copious warnings to their clients, take it up with them.

  • Jacques - 2010-04-26 18:52

    Yes, dont be so negative. We have loads of bandwidth coming in, fibre being laid out everywhere. Keep your knickers on. And Andre, its your own damn fault not having Gmail Offline enabled. How do you run a business like that???

    Even if you are running a business have you ever considered redundancy on your Connectivity?? Go read "How to run a business 101". I work for an American Company with our entire company being Web Based, hence the fact I have 3G as a backup.

    We will have ample bandwidth available in a few months. Dont you just hate these Negative human beings that bitch and moan about everything!

  • Hellkom - 2010-04-26 18:57

    This is why I decided to stick with Telkom, though others boast Seacom and Uncapped the overall speed and reliability is pathetic, in all honesty with my personal experience I still get better service with Telkom.

  • crazy eyes - 2010-04-26 22:39

    Actually. They had some errors, but after the allotted time to do maintanance, everything was 10 times worse... Good job guys and thanks allot

  • eyes wide open - 2010-04-26 22:40

    The severe lack of affordable redundant broadband (above 1mbit) internet connectivity is 100% a government problem. Telkom is sitting with 50% spare capacity on the submarine cables they got for free from the previous government (paid for with tax money). Yet we have to struggle with the likes of Seacom, Neotel, incompetent communications ministers and a skills shortage problem because skilled network technicians feel it’s not safe to live here. Now please wake up smell the coffee and let our taxes pay for people who give us service in return.

  • StopWhining - 2010-04-27 00:30

    I guess it is just too much to ask for anyone to actually get a clue about what they are about to complain about. The SEA-ME-WE-4 cable is used by Seacom but not owned by them. This is not the first time the cable has suffered unexplained damage leading to disruption in service.

    As for claiming, maybe you should go ask for your money back on whatever business training you have as it is unwise to run any part of your business without a contingency plan.

  • ZigBee - 2010-04-27 09:18

    Have to agree with the general sentiment here ... I'm an Mweb ADSL subscriber and this Seacom outage has had a HUGELY negative effect on international connectivity, especially Web. There are far, far more than just "some users" affected ! I guess the concern about Seacom having no backup circuit was well-founded.

  • Frankc - 2010-04-27 09:26

    Strange how a 7 minute disruption could disconnect a LOT of users from the internet for many hours. Even more strange is that it involve our Afrihost connection but that WebAfrica ADSL was fine during the same period.

  • @ Andre Kruger - 2010-04-27 13:30

    Use Basic HTML view. You should be able to at least view the text in emails, if not the pictures. Don't try to download attachments. It took me 20 minutes to download a 2.3mb file.

  • Tanya - 2010-04-27 13:43

    Well this explains why I have not been able to download and have had connection speeds of less than 2kbs... Would have been great if mweb could have informed their users, would have saved alot of frustration.

  • Billy of Arabia - 2010-04-27 14:19

    I am in Saudi and in the Telecommunications industry - the SEME WE4 cable is damaged and will be fixed by tomorrow. They have been repairing it for 3 to 4 days now.

  • Martin Neethling - 2010-04-27 18:18

    Problem still not solved ? get your ISP to re-route you via SAIX. Works perfectly

  • Triatium - 2010-04-27 18:27

    It's a bugger when the sole high-speed international link up cable is mucked up. This shoots all businesses that use the internet in the knees. Probably costing a few million a day in lost time.

  • David - 2010-04-28 08:40

    I hear that it will only been fixed by tomorrow, if you check the mybroadband forums.

  • KeepWhining - 2010-04-28 09:21

    I'm sorry, but the spin about this 'not being Seacom' is wearing very thin... it is also used when there are backhaul outages. If its not Seacom, take it off the network maps? If it is Seacom, stop bleating and start taking responsibility...

  • Dekko - 2010-04-28 11:09

    Intresting posts here but please remember
    1. Yes Seacom cable not owned by Goverment so yes not their fault (for once at least)
    2. You cannot hold anyone liable for damage or loss of this sort (and yes I am also being affected by this failure)
    3. Yip we are a little behind but we are still a nation looking forwards to our World Cup celebrations so ease up on the negativity and maybe we attract some big corporations to pull in and help us out.
    5. South Africa has alot of potential but yes we dont have all options like 1st world countries but we are working things our own way. We do have alot of clever people here and now woud be a great chance to show the world how great we are.

    So if anyone out there wants to swing us some more seacables please do so ;)

  • Chris Saunders - 2010-04-28 20:02

    Living in Italy and cannot call any friends on skype in South Africa and couldn't access FNB's internet banking site the whole day.

  • PanPan - 2010-04-28 23:35

    Maybe an earthquake?
    why dont they also just tell us what the problem is... rather than just a cable problem... does anyone know what is up there?

  • - 2010-05-04 16:28

    Resilient networks is not in the dictionary of "Modern Broadband providers" in South Africa. Bold words without tecnical backup. Thanks for the "buy-out's" of the all "lose cannons" in the market. Peering with alternative "true" ISP providers? Why so? We cut operatinal costs...user is not important. Shame to All of you!!! Today Broadband Providers

  • SAinternetSlow - 2010-07-06 10:59

    whatever the case is , South African ISP's should have solid backups , currently SAT3 is the only backup route.Ineternet connectivity is essential in the new age for companies to function and if things like these happen there will be problems on all fronts.Also mweb does notify its users , when you notice your internet connectivity has become different - look at this page

  • Jeande Geldenhuys - 2010-07-07 10:26

    Does this break in the cable affect the connection between client and server(ftp). That will affect the upload of new data to a web site?

  • mariette van vuuren - 2010-07-14 15:09

    The internet service is affected if you are working trough internet to abroad countries

  • Iga Anthony - 2010-09-19 18:51

    I am not happy with your internet cable please provide a backup for a better connection

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