Telkom launches uncapped broadband

2011-09-30 14:45

Johannesburg - Embattled telecommunications operator Telkom on Friday unveiled its unrestricted internet product range tailored toward evening usage.

Joining Telkom's Do Broadband portfolio, the Do Uncapped range included Do Uncapped 384 kbps; Do Uncapped 1Mbps and Do Uncapped 4Mbps.

Prices for the various products ranged between R371 and R2 510 per month.

Telkom said its move into the uncapped product market came after concluding intensive market research and data usage trials. It said that the research indicated that increased data volumes were top of the consumers mind, and was further prioritised over data speeds.

"Telkom has observed industry trends and analysed data usage patterns to develop an uncapped product that delivers a quality and sustainable service," said Steven White, Telkom executive for converged business services.

Speed restrictions

White noted that while Telkom was not the first to market with an uncapped product the company had taken the time to develop a product that ensured responsible, fair and balanced data consumption.

To this end Do Uncapped 384 kbps and Do Uncapped 1Mbps was subject to certain daytime speed restrictions outlined in Telkom Internet's Acceptable Use Policy.

However, Do Uncapped 4Mbps was offered without any restrictions.

"The products have been designed for home users that traditionally are away from home during the day, who instead spend time online in the evening mostly," said White.

"The Acceptable Usage Policy is designed to ensure that all consumers enjoy a quality online experience," he added.

"Meeting our consumer's expectations for data usage today remains our priority, however the company remains equally committed to innovating toward the demands of tomorrow," said White.

On Thursday, Telkom advised that its headline earnings per share from continuing operations for the six months ending September 2011 were expected to be at least 40% lower than previously.

The group announced normalised headline earnings per share from continuing operations of 265.7 cents in 2010.

"The decrease is mainly attributable to the losses incurred by the mobile business," it said in a statement.

  • Heinster - 2011-09-30 14:55

    for R2510 ja right

      lukas2 - 2011-09-30 15:24

      R2510, no restrictions. Do you even know what that means?

      Sean Looney - 2011-09-30 15:29

      @lucas. i know it means 10 times the price for a 10th of the speeds i get here in ireland!

      lukas2 - 2011-09-30 15:37

      We don't have that option available to us. Hoax 101.

      Marulaneng - 2011-09-30 15:46

      the price range between R371 and R2 510!

      judicatordex - 2011-09-30 15:59

      Lukas is right - R2510 for unthrottled, unshapped, uncapped is a great price - for South Africa at least... Don't make remarks if you are uninformed

      GT - 2011-09-30 16:41

      Sean - thats because you are 1 of 3 people left in Ireland with a computer. The rest all fobbed off

      brendonml - 2011-09-30 16:42

      thanks to people like lukas and judica, we will continue to have expensive internet. for the rest of the world, internet costs are a drop in the ocean. keep the pressure on these companies by highering your bar.

      Taurusaurus - 2011-09-30 17:45

      R2,000 p/m uncapped, unshaped (unthrottled), no "fair usage policy" - there is already a Cape Town ISP which offers this. Hm, saving R510 a month? R6,120 per year difference? Screw Telkom; they're not even trying!!

      hugsxhisses - 2011-10-01 08:23

      Try NEOTEL

      IsThatAFact - 2011-10-01 09:15

      Telkom said its move into the uncapped product market came after concluding intensive market research and data usage trials. It said that the research indicated that increased data volumes were top of the consumers mind, and was further prioritized over data speeds. HUH ITS STRANGE THAT YOUR INTENSIVE MARKET RESEARCH NEVER INDICATED...that we want cheap efficient fast well maintained infrastructure and good service. Instead of very expensive inefficient slow poorly maintained infrastructure and very poor service. You can also include double payment for the last mile 1 for telephone and 2 for ADSL in case you don't know. Fire your market research division or was it a BEE outsourced company at great cost.

  • Squirly - 2011-09-30 15:02

    Being from Nam I don't even know what all this "cap" talk is about. Then again, are speeds tend to go up and down like a roller-coaster and even the biggest package is subject to take a nose-dive occasionally. Still, no cap. Not ever.

      Ben Fowler - 2011-09-30 15:06

      You don't need caps on 56k lines

  • Jam - 2011-09-30 15:03

    Prices are still outrageous

      AMS-Dammer - 2011-09-30 22:42

      We pay the equivalent of R350-00 per month for Uncapped Broadband at 6mbps, here in Holland... .now whom is being SCREWED?

  • GTA_Lad - 2011-09-30 15:05

    Wow, and I was paying £30 for 50mb fibre optic,SA prices are insane

      brendonml - 2011-09-30 16:45

      you'll be amazed what a south african citizen can take up the bum without noticing.

  • Bok Fan - 2011-09-30 15:06

    Milk the consumer to feed the billionaire revolutionaries.

  • Free_At_Last - 2011-09-30 15:06

    I still think that heita 10GIG for R199 is fine for me....I need not an uncapped service, thatshould make sense for businesses not individuals.

      Skandalis - 2011-09-30 15:12

      If you're lucky enough to get decent signal. And you're stuck with them for 2 years. A chance worth taking?

      DieKriek - 2011-09-30 15:43

      You're obviously not a gamer or movie entusiast, 10GB for me is good for 2 downloads. Speed isn't that big a problem, but 3G speed is way behind

  • pop101 - 2011-09-30 15:08

    At those prices, f u Telkom.

  • JMan - 2011-09-30 15:09

    I paid R200/month (EUR 19.99) for a dedicated 16mbps uncapped line in Germany in 2008.... the internet prices and speed in (southern) africa are a disgrace and a joke, respectively.

      Free_At_Last - 2011-09-30 15:14

      I paid close to zilch in the US, but with all fairness we are still a developing country. I guess we are still going to pay more if the monopoly is not killed, where is NeoTel

      ResistStance - 2011-09-30 15:14

      Totally. I no longer have a telkom line and suspect I never will again if after all these years they still insult us like this.

      Bob - 2011-09-30 16:00

      Ok JMan why don't you rent a few of those lines and lay an ethernet cable from germany to SA. The reason we have expensive internet is because we are a few thousand km from major internet hubs.

      Johan van Zyl - 2011-09-30 16:47

      @Free_At_Last - Stay away from NeoHell, they operate unethically. Took me 19 months to get a contract cancelled because they couldn't provide ANY service at all, and set me back close to R14k! And I am not alone, just go and visit hellopeter to see what I'm talking about.

      ResistStance - 2011-09-30 21:45

      No Bob that is an excuse not a reason. The reason we have expensive internet is because (a) We have historically had a government protected monopoly, and when it comes to land lines we still do. (b) Because South Africans sit back and allow themselves to be ripped off. (c) Greed.

      Phlegm - 2011-10-01 10:30

      Hey Bob, I suggest you Google "Satellite", no-one needs to run thousands of kilometers of fibre optic cable!

  • ginger13 - 2011-09-30 15:10

    telkom sorry for you i am already getting this from you at my bedford office and menlyn office 4mbps @ R400pm do you think we are idiots

  • Robin7 - 2011-09-30 15:11

    At those prices I don't see anyone running to sign up anytime soon.

  • Joy Thorpe - 2011-09-30 15:12

    these prices are ridiculous ! there is no way in hell that I will pay R 2510 per month. they should rather look at what other countries are offering, and get their infrastructure in place - so that we can get it at the same kind of prices. In Germany they pay 15 Euro a month for uncapped cable / DSL.

  • Bekka Lin - 2011-09-30 15:13

    that R2510 package is specially reserved 56k line for the Government... they won't know...

  • dawif - 2011-09-30 15:14

    Prices prohibits joining! Think again Telkom

  • Stephen - 2011-09-30 15:16

    Hmmm, and here in New Zealand I am on maximum speed up and down, with a 25gig cap, between the hours of 02:00am - 08:00am traffic does not count towards my cap (giving me 180 hours of unmetered bandwidth a month), going over my cap will cost me $5 for another 2gig, and anything I don't use from my top up gets carried over for up to a year. Plus I can watch SkyTV (same as DSTV) which is completely unmetered 24 hours a day... All this for $50 (roughly R300 a month). TELKOM NEEDS TO WAKE UP, GET OUT OF THE DARK AGES, AND START PROVIDING A SERVICE TO THEIR CLIENTS!!! As much as they try and convince people that their service is world class, they are pathetically backwards, and pathetically expensive. When are they going to introduce free local calls for all, like they have in most other countries??? They are totally useless.

      HiJack - 2011-09-30 15:47

      Government has a big stake in Telkom. In other words, first priority is to milk people dry, and THEN, provide "world class service".

      Johan van Zyl - 2011-10-02 11:20

      @Stephen - When I was a kid, local calls (less than 50km if I remember) were free! I wonder how many people still remember that! How things have changed since then.

  • Buchan Milne - 2011-09-30 15:16

    Note that the R2 510 is for 4-10Mbps with no throttling at all. This is very close to competitor pricing for uncapped accounts that *are* throttled.

  • The_Realist - 2011-09-30 15:20

    uncapped 4Mbps for R2 510 per month is an obscene rip off! my Mom in Orlando pays $19-95 for the bottom tier ADSL package which is 10Mbps uncapped & unshaped, i was downloading @ speeds 4 or 5 times faster than my 4Mbps line. we are being raped in ALL areas in sifefrica from car prices, fuel prices (half ours) electronic goods etc the list goes on infinitely!!!

      The_Realist - 2011-09-30 15:47

      take a look @ this FARCE... siferfrica is rated number 97 in the world (sounds like our FIFA rating) in the Household Download Index, zimboobwe is FASTER?!? @ number 95 in the world! ghana is number 65th & i can guarantee they don't pay the exorbitant prices we do!

      The_Realist - 2011-09-30 15:53

      77 Rwanda 4.27 Mbps unbelievable!

      Shumba - 2011-09-30 17:00

      @the_realist i can promise you that index is a lie if it has zimbabwe ranked higher than SA. internet in zim is defn not faster

      Nico - 2011-10-02 02:06

      You are not quoting correctly, The_Realist. The $19.95 DSL bottom-tier package is nowhere near what you are quoting; it's more like 385kb up and 1.5mbs down. It seems more like Cable that you are referring to. ADSL is a dedicated line while cable modem is a shared line, and depending on the area and provider, you could slow down in peak times to less than 56kb. It's still not as bad as Telkom, but it's not as rosy as you sketch either.

  • htiek - 2011-09-30 15:20

    3 years and still waiting for an ADSL line (not even telephone lines are installed) - my area hasn't been zoned yet

      Dmitri - 2011-09-30 17:08

      I cancelled my telkom line about 7 months ago and I am still receiving invoices!!!!!!!

  • PyroSA - 2011-09-30 15:21

    If the 4Mbps service is unshaped, it should go up against things like MWEB's business account, which makes the price more reasonable.

  • BakkieB - 2011-09-30 15:21

    Restricted until 10pm an then unrestricted between 10pm and 5am. Bet you that is what is in the fine print. Sorry Telkom. I don't need uncapped at home.The R269-00 a month for my unshapped 384 kbps ADSL line and 6 meg cap is fine thanks, and you supply the line anyway

  • Liz Johnson - 2011-09-30 15:22

    100mbps unlimited/uncapped for R110 p/m where I am...get a life Telkom. South Africa's lack of decent internet access is holding the country back. Wake up.

      Alex Dowding - 2011-10-02 13:23

      Exactly Liz. I can think of few tools with the ability to alleviate unemployment and poverty the way that cheap, fast internet could. Government should learn from other countries. It just boggles the mind it really does! What is their prerogative here?

  • nick - 2011-09-30 15:23

    Try Mweb..... their uncapped products start at R219 per month !!

      Martin - 2011-09-30 15:58

      You still have to have the fixed line with all the rental and stuff. So in the end Telkom is the cheapest. It does not help you shout and moan. This is what we have. We are living in a third world country. I started adsl 384 kbps a few years ago, capped at 1GB. With my line rental, calls and the normal stuff, I pay R430/ month, but the service that Telkom delivered over the years, has expanded so far that they increased our capped data to 3 GB, then to 5 GB and just last month to 6GB and as from October to 8GB. The price never increased. Now it is uncapped. For me it is still a bargain because I do not have something else. I say thank you for what we get at the moment. We could have been stucked with 56kb modem dial-up.

      brendonml - 2011-09-30 17:04

      @ Martin, Telkom hasnt undercut anyone. Still not cheaper than mweb. Theyve just come inline with their competitors who offer the data. Telkom still has the monopoly over the fixed line to your house. This is the catch and where all the milking is done. You are also still forced to pay for your voice line on top of the adsl line. With the arrival of seacom, wacs etc, there is no excuse for expensive internet anymore but blind profiteering on the part of the whole telecommunications cartel. If people were paying world prices for the internet at a world service, no one would even bother with voice calls or sms anymore. People would be calling via Skype etc, and watching movies via streaming (dstv is def threatened) Its a big scam, and its gone on for long enough.

      cuz - 2011-10-01 08:44

      @martin - what an arse! could've.. should've.. would've! Talk about accepting mediocrity. People I know who use Hellkom are forever without email or internet and it takes days before they get back on line. The service is shocking. The staff are incompetent. I have telkom fixed line + MWeb uncapped. Best deal and fastest internet thanks to MWEB SKILLED AND QUALIFIED STAFF. If all else fails try Neotel for a fixed line... avoid Telkom at all costs.

  • Fanie - 2011-09-30 15:34

    The 10 + 10Gb 8ta deal for R300 works for me and is the best offering on the market at this stage...wouldnt mind 20 + 20

      MarcusMagnus - 2011-10-02 11:39

      try 10 plus 10 from IBurst @ R198

  • africanwolf - 2011-09-30 15:36

    in third world countries like Ukraine there is a 50 meg line no cap and it is 10 $ per month

  • Ingie - 2011-09-30 15:43

    hmm smell a rat!! nothing is for nothing in SA

  • alan-s - 2011-09-30 15:56

    they have got all wrong - provide the speed so you use the net more and then hit your cap quickly and only then will you go uncapped

  • bcnw - 2011-09-30 15:56

    Greedy greedy fat cats, your rates are bloody ridiculous.

  • Jimm636 - 2011-09-30 15:59

    2510 for a 4meg line. F%ck you telkom. good luck getting customers.

  • sniperman - 2011-09-30 15:59

    Don't worry Telkom there's enough suckers who'll be caught

  • elactric - 2011-09-30 16:04

    I can see huge bonusses coming for this ingenuity!

  • Moersteen - 2011-09-30 16:08

    Why would anybody use this? It's more expensive than the competition, and does not give the speeds it is advertised at all the time.

  • barry.mcbride - 2011-09-30 16:32

    "It said that the research indicated that increased data volumes were top of the consumers mind, and was further prioritised over data speeds." No sht Sherlock! I’m not an investigator but how about affordability?

  • Charger - 2011-09-30 16:39

    Atleast all the ppl on here are comparing Telkom with Germany,Ireland and US prices and not Zimbabwe,Nigeria,Lybia or even Congo .That just go to show SA/Telkom can compete with the rest of the world....Hmmmm?

      Dmitri - 2011-09-30 17:11

      Not the rest of the world. Africa...maybe!!!

      woteva - 2011-09-30 17:51

      Sorry to Say but the Internet in Ghana and Kenya is 1/4 the price it is here and way faster.. Even 3G is way quicker and you can get about 10gigs 3G for under R300 a mnth in Kenya....

  • half-pint - 2011-09-30 17:56

    Yeah right! I'll stick to our 4mb uncapped with Afrihost.

  • gatvol4corru - 2011-09-30 18:01

    yeah right. In this week we were told of over R400 million has to be written of on bad investments,and wait for this "Poor management and mismanagement". Guess who is in charge. Out of principle,no telkom for me. Bunch of incompetent misfits

  • Thatguyoverthere - 2011-09-30 18:19

    What I don't get is that my 1MB/s Telkom line only delivers 100k/s even though their "speedtest" website says I am getting 0.88MB/s. I don't think "service and value" are part of their business model.

  • benb99 - 2011-09-30 21:10

    In other third world countries, like England, you can get that for a lot cheaper.

  • Patsi - 2011-09-30 22:15

    I am definitely still sticky to wireless internet, it is much cheaper & faster than Telkom.

  • Patsi - 2011-09-30 22:22

    oops sorry, I meant sticking not sticky!

  • marc.h - 2011-10-01 07:39

    I pay in Aus about R700 a month and get 100mbps speed with 500gb a month to use, hate using the internet when I visit home!

  • Cheryl - 2011-10-01 08:30

    I stay live in South Africa, I have uncapped, I have wireless, 2 desk tops and 2 laptops use the line, I pay R499.00 per month. Yes at tomes we do get strangled but I will not pay Telkoms prices. With the line I have we use the internet when we want. Only draw back to that we still need Telkom for the Dsl line.

  • Libertador - 2011-10-01 08:50

    South Africa has been turned into a country of profiteers, both black and white. Look at energy costs, banking costs, telecommunication costs, vehicle/transport costs etc.

      brendonml - 2011-10-01 12:03

      yeah its disgusting, honestly. add in food costs, huge house and rental costs, but hey at least we all have fancy blackberries so we dont notice.

  • UglyKidJoe - 2011-10-01 09:02

    blind ripoff. F$%k Telkom scumbags. An since when is 384kbps considered boradband? I enjoy my 8mbps connection in the UK for around 15 quid a month (unlimited). The only thing that's lousy when I come home to SA is the internet experience. Telkom really sucks the big one I'm afraid.

  • Allieo - 2011-10-01 10:07

    Steven White if you had to do intensive market research to realize that clients want uncapped internet then it means one of three things, 1) You are as thick as a brick 2) You are TOTALLY in the wrong position 3) You are being condescending But besides this, my reason number #45 why I left South Africa is that I now I have uncapped 50 Mps for R288 a month. During winter (3 months) we use 8 to 9 Gig a day streaming movies and with the kids online with the PS3….

  • ruffled - 2011-10-01 10:37 people !!! ... the best their is ! ... is what I support !

      Forseti - 2011-10-01 12:01

      I agree adsl uncapped and no throttling on the express + but it costs, still the best for downloaders

  • Carlo - 2011-10-01 12:03

    Why doesn't someone write how we are shafted by comparing rest of world prices to SA? Must be one of the Most Expensive countries in the world. Are we paying for the rest of Africa as well? In US I paid R500 per month for 20Mbps UNCAPPED INTERNET, CABLE TV AND PHONE LINE! TELKOM is Ridiculous and unfare!

  • Peter - 2011-10-02 12:46

    I have a 4mbps line and my download speed is 70kbps max. So why don't we get what we pay for? They are criminal.

      Ryan - 2011-10-04 05:37

      Pete, its all in the wording. Mbps is mega BITS , not mega BYTES. Most internet companies refer to speets in BITS not BYTES, therefore your 4 mbps needs to be devided by 8 to get a proper understanding of max download speeds. At 4 mbps, your theoretical max DL speed will be around 500 KB/second. I presume your on DSL, and distance from equipment has a major effect on DSL lines, and even though a dsl line is not "shared" on the user end, people think this would make it faster than cable internet. Not so. You dedicated line, goes to a box in you area, where all other dsl lines feed to, and thats where the bottle neck occurs. 70KBPS is pretty normal for the type of service you are paying for.

  • Frans Smith - 2011-10-02 13:23

    i get it for under 10 pounds in the uk (about r120). the computer for about 60% of the price in sa, included is free installation...(when labour cost in the uk is much more expensive than in uk) i think south africans are being ripped off in just about everything. i.e. cars for about 65% ofthe price in sa at 3% interest rate.

      Frans Smith - 2011-10-02 13:27

      visit for uk compaprison; uncapped from 5 pounds to 12-50 (r60 to r150). how the hell can thye charge r2500 in sa????

  • lexingtonfrontdesk - 2011-10-02 14:35

    haha, awesome. I cannot believe people still pay that for internet. Helkom needs to stop stealing money and making it sound like they are doing the rest of the country a favour. Prices like this for these speeds should no longer exist. My 18Mbps uncapped in the states now only costs me R500. I could never even afford internet when I used to live back in S.A.

  • Joy Thorpe - 2011-10-03 07:23

    It is still way too expensive. In Germany, for 10 Euro per month you can get uncapped wireless! no ADSL telephone line required.

  • Badballie - 2011-10-03 10:08

    All they doing is dropping their own profit margin slightly, these prices are still way to high, South Africa still needs to learn that the customer must come first, High profit driven organisations will slowly be dropped from the consumer best buy lists and will either have to drop their prices or go out of business,