Customers warned of OTP (one-time-pin) scam

2018-02-14 06:00
PHOTO: supplied’Community warned about new scam.

PHOTO: supplied’Community warned about new scam.

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ANOTHER warning from network provider MTN has been sent out to all its customers after a number of reports about customers receiving calls and are required to give an OTP (one-time-pin) over the phone.

This act is done by fraudsters who use the information given by the customer over the phone to buy airtime and data using the customer’s cellular numbers and then transferred to the desired number by the fraudster.

MTN says in their statement that this is a scam and is not an MTN promotion.

General Manager of Ebu Client Services, Thandeka Chabane said: “Customers are being called and asked for an OTP. Once obtained, the fraudsters are then able to buy data or airtime from the customers’ accounts, after which that data or airtime is transferred to other numbers. This activity is a scam and it is not part of any MTN promotion.”

An OTP is a pin or password that is valid for only one login session or transaction, on a computer system or other digital device, this pin is usually sent to a customer across various networks for different services on different devices and is only valid for one login.

This pin is sent and requested for things like online banking verify purchases and online transactions.

MTN said it never contacts a customer to require an OTP or personal information via telephone, email or SMS. “Authentic MTN promotions are backed up by advertising on a number of channels including through broadcast and print media, at our branded stores, on billboards, in the Y’ello Trader catalogue, on the MTN website and through our social media platforms,” added Chabane.

MTN customers suspecting fraudulent activities are encouraged to contact 083 1800, 083 1809 or
083 1808.


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