THE first thing you will notice about Nosipho Mbambo is her smile and, without even realising it, you will be smiling back.It is this welcoming gesture and her humble offer of assistance that makes customers return time after time.Mbambo has been working at Flour of Scotland bakery for the past three years.“I started out as a teller assistant. Now I take orders for take away and check all deliveries. I make sure our customers are happy and get what they want,” she said.“Every day, fresh [baked items] are being made and I ensure my customers get only the best. I feel sorry if they don’t get what they want. If my customers come in and make jokes, it makes me happy and it makes my day,” Mbambo said.What makes her positive attitude to life so much more significant is the fact that Mbambo was in a horrific car accident in 2014. Scrolls had to be put in her shoulder joint and she is often in pain.“There [were concerns that] I might be paralysed, but thankfully not. I cannot carry heavy things anymore and the accident changed my life, but I can’t allow it to hold me back,” she said.“I am a very happy person. If I am sick, I would rather not come to work as people notice immediately,” she said.The bakery offers a wide selection of freshly baked items, which includes cinnamon and apple muffins, mini quiches, Scott’s pies, rusks, brownies and Mbambo’s favourite — “smudgies”.“I love to work in the community with people. My dream job is to be a social worker, but I do not have the money to study. I look after my child, aged four, and my younger sister as our parents have passed away. I hope to send my sister back to school next year to finish her matric,” she said.She also loves dancing and listening to dance music. Her favourite artist is Celine Dion. Mbambo loves keeping ahead of current affairs and reading newspapers and magazines.“It is my dream to own my own business, my own house, my own car and to travel overseas,” she said.Who knows, with her outlook on life, the future sure is sugar sweet.