Banks must jack up security

2015-10-29 06:00

It is the responsibility of every citizen of this country to be security conscious, be it at home, work, church, along the street or anywhere else. There are many safety campaigns that warn people to be aware of scams.

The banks, through their risk management departments, teach their customers the best way of securing and protecting their personal identification number (PIN) when using their bank cards during a transaction at an ATM.

But in contrast to all the efforts the banks are making to teach their clients about securing their PINs, the employees of a big, reputable bank that I visited on Friday surprised me with their negligence.

They entered the PIN code to open a strong room in the bank in full view of the public. I could easily see which numbers they pressed, because the numbers were displayed on a little screen on the door.

The door was just a metre away from where I was queuing, and the employees made no effort to shield the numbers from the public’s eyes.

My advice to banks is that they should teach their employees to secure their PIN codes as they caution customers to keep their PINs safe from criminals. I am asking banks to practise what they preach.

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