The young mother struck down by a truck early last month has finally received a case number from local police.Nolusindiso Plam from Asanda Village expressed her anger and disappointment at poor service delivery at Lwandle Police Station, after she was sent from pillar to post in search of a case number (“Victim claims police unhelpful with accident fund claim”, City Vision, 15 November). She claimed she did not receive the necessary assistance from the investigating officer after she was struck by a truck while walking with her three-year-old son in Mbhele Street, Asanda Village, on Monday 8 October.The 23-year-old and the toddler were walking on the pavement when the little boy ran into the road. The alert mother saw a truck approaching and immediately reacted by putting her body on the line to protect her son from harm. In the process she sustained a fractured arm and bruises to her body.In a bid to get the case number for her to claim from the Road Accident Fund, she claimed she was not assisted by the investigating officer, who apparently also told her that the accident had been her fault. Colonel Xolani Williams, Lwandle Police Station commander, had urged Plam to visit the station for the necessary assistance.After City Vision reported on the matter, the mother is a step closer to getting justice, as her case had been taken over by a high-ranking official at the station. “I feel so much better,” she said. “The police captain apologised for how I was treated. He was very nice and said he will make sure I get the justice I deserve.” Plam added she had been hurt and disappointed by the treatment from the officer.“I do not wish this kind of treatment on anyone,” she said. “It was very painful for me, and I thank City Vision for publishing the story because I would never have got help if the newspaper had not done so.” Her mother, Nosisa, said her daughter fell into a depression after the incident and she took her for counselling. “This thing troubled my child,” she said. “Whenever we tried talking about it, she would cry. It did not sit well with me knowing that justice wouldn’t be served. But I am feeling better now.” Captain Joseph du Toit of Lwandle police confirms he is investigating the misconduct allegations. He said: “I took her statement and, if there was misconduct from our officers, we will deal with it accordingly. The matter has been reported to the provincial police office and I will report back to the complainant on the progress of the investigation.” Du Toit further apologised to Plam, adding that his door is open for others who also experience unfair treatment at the station.