Motorists planning to renew their vehicle licences this month are urged to use council’s online e-services portal to avoid long queues. According to the City of Cape Town, December marks its busiest time of the year. It implored residents to use the online platform to renew licences and pay accounts. “Due to the increase in customer volumes, it may take a bit longer to finalise transactions at our walk-in centres,” explained Marian Nieuwoudt, mayoral committee member for finance. “That is why it is important for our customers to act in a proactive manner and not to delay. We advise that it is possible that the licence renewal process at our walk-in offices may take a few minutes longer if renewal notices are not sent.”Proof of residence and a copy of the ID of the vehicle owner are required when applying for renewals. When renewing online, the document can be scanned and sent as an attachment. Remember to allow at least 14 days for online licence disc renewals, subject to the postal service being in full operation. Motor dealers who need to renew motor trade plates can only do so in person at a motor vehicle licensing office.How to pay online1. Register as a user on the e-Services portal.2. Activate the vehicle licensing renewal option and fill in the relevant information to obtain the City’s banking details and your specific deposit reference number.3. Make an EFT payment directly from your bank’s website using the supplied banking details and your specific deposit reference number. V If you experience any difficulties with the e-Services system or have not received your disc in the post after the waiting period, call the City’s call centre on 0860 103 089 or send and email to email@example.com.