Clients are not always in the right to abuse

2017-10-19 06:01
OPINIONThembile Ndabeni

OPINIONThembile Ndabeni

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We must be careful about what we say or put on a piece of paper as policy.

In essence we must always be sober as a judge. Let us agree on this fine truth.

There is no human being on earth who is always right.

If you say to me, “a client is always right” then please answer the following questions: Who are clients, people from another planet?

If they don’t want to pay when they are supposed to for services in both private and public sector, are they still right?

Aren’t they the people who vandalize, destroy property, rob, and kill amongst other things?

Aren’t they those racists, who don’t see black people as other fellow human beings equal to them?

The reason for my questions is because, if there are some clients who do not hail from these people, you can be right. But, people who serve clients are also fellow human beings made of flesh and blood.

I understand the features and or qualities a person serving the people or members of the public should have, but the bottom line is that they also have feelings, get upset, offended or insulted, provoked and also feel the pain.

There is no injection that is given the person who serves the people or members of the public, so that not to have these feelings.

The blade cuts both ways. Therefore there must be mutual respect. I have worked with the public for many years and members of the public can push you over the limit.

I have experienced the following: Being spoken to with disrespect, demeaned and being pushed with a finger instead of being spoken to and pointed with fingers.

Also being yelled at without reason, being accused of having said or did that.

The other one, though not isolated but must be treated on its own, because it doesn’t affect everybody, is racism. Western Cape is one of the leading if not no.1 when it comes to that.

In this “Rainbow Nation”, there are still people who are still disrespectful to African people.

To my surprise, I am experiencing that also from other people of colour.

They would point at me, or point when they talk to me.

It is a true reflection of what used to happen in the past, the disrespect of African people.

Other groups of colour are affected to a limited extent.

Now tell me how is the client right especially against an African in provinces like the Western Cape? If our society allows that “policy” people who serve the public are made victims.

If the client is always right, what if they contravene the rules; what must you do? If they beat you up what must you do? If they provoke other clients what must you do? Who is wrong and who is right if they are all clients?

After God the policy that has an outright overriding power is the Constitution.

The Constitution under Human Dignity says “Everyone has inherent dignity and the right to have their dignity respected and protected (Chapter 2, Bill of Rights, p7). Be that as it is, the balance is, client must treat service-renders with respect and service-renders must do the duty they are employed to do with diligence and respect.

The common ground would be respect from each side.

Each side can be rewarded for good attitude and diligence. On one hand, a client can get an extra smile which is not compulsory.

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