From Page 1

2018-05-17 06:00

which peaked at weekends or at month end. The chairman of the Khayelitsha Health Forum, Mzanywa Ndibongo, said challenges at the facility range from staff shortages to lack of communication with patients.

“You do find incidents where people wait for long periods before they are seen to by doctors, and what makes it worse is when they are not told why there is a delay,” he said.

The hospital queues are especially long over the weekends because of high volumes of crime in the community.

Patients who are most in need of help are pushed to the front of the queue.

Department of Health spokesperson, Sithembiso Magubane said the hospital, which serves Khayelitsha and surrounding area was under pressure due to the large volume of clients accessing the facility.

“The Western Cape Department of Health is focusing on improving patient satisfaction, reducing patient waiting times, alleviating bed pressure in the emergency centre and increasing the nursing staff component to manage the burden of disease and fill all vacancies,” he said.

“We are also expanding the package of care for outpatients and educating patients on how to access our services correctly by using their primary health care facilities in order to reduce service pressure and waiting times in the emergency unit.”

Magubane said Western Cape Health is training clinical, nursing and rehabilitation staff to improve competency

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